Question

Trying to connect cable modem to Netgear router

Asked by: rickoxo

I just got Comcast Cable internet and want to share it around my house. I've been using Earthlink DSL and have a wireless network set up and ready to share, using the Netgear WGT624 Router. When I connect my laptop (or any computer at my house) to the cable modem (model: Arris TM 502G/C) it connects fine. The connection is always on and doesn't require a log in. I just plug the patch cable from the cable model to my laptop, it qcquires a network address and I'm connected to the internet. All the machines at my house are running Win XP Home or Media Center Edition, sp2.

I try the same cable plugging it into the correct spot on my router, but I can't get the router to share the connection. On my router's set up page, I have very few options for the basic setup. I called Comcast and they said to let it pick the IP Address and the DNS automatically (i.e. don't specify them) and I don't need to log in. But for whatever reason, even with multiple power downs, no luck. I even turned off the laptop and router, unplugged the network cable, power-cycled the modem, waited till it was all ready, then plugged in the network cable, then turned on the router, waited for it, then turned on my laptop (this was a suggestion from Comcast tech), but no luck.

Comcast doesn't support home networking unless you pay them to, so I thought I'd ask here. Any ideas?

Thanks,

Rick

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Asked On
2007-12-23 at 15:45:15ID23040994
Tags

modem

,

router

,

netgear

,

cable

,

connect

Topics

Networking Hardware

,

Computer Modems

,

Network Routers

Participating Experts
3
Points
500
Comments
6

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Answers

 

by: Radar07Posted on 2007-12-23 at 18:52:08ID: 20523358

Do you know (or can you discover) the IP addresses being used by the laptop, router, and modem? I suspect they are not in the same address space. Rectifying this may be all that's requried.

 

by: drdave35Posted on 2007-12-24 at 10:40:59ID: 20525519

The Netgear router is an NAT device.

You need to make certain the router is not only acting as a DHCP server in order to supply your PC/Laptop with an IP address, but that your router is accepting the IP address generated by your ISP via your cable modem.

It's tricky, but it can be done.  Make certain you allow 3 or more DHCP addresses in your router's set-up screen. Tell the router to "act as a gateway" (should be a radio button in the router set-up screen).

First, disconnect the PC from the router, and d/c the router from the cable modem.

In this order, do the following:

Power down all devices.  

1. Power on the cable modem.
2. connect cable modem to your router's WAN port.   Are you using a crossover cable or a straight cat 5 cable?  This could be your issue...easily resolved by trying one then the other type of cable.
3. connect your router, which by now, should have been assigned an IP address from your ISP cable modem.
4. connect your PC/Laptop to the router and power on the PC/Laptop.  

Once you have all devices powered on and connected, do the following:

1. Go to a command prompt on your PC (if Win XP, it's under programs/accessories.
2. type "Ping 127.0.0.1" (without the quotes) and hit "enter".
3. watch the screen.  It should give you "reply from 127.0.0.1 in xxxx milliseconds" (xxx varies). Anything but a time out means your TCP stack on your PC is working fine.
4. Keep the command window open. Type "ipconfig /all"  (that's ipconfig-space-/all, no quotes).  You should see the IP address assigned to your PC by your router.
5. Go into your web browser, open your router's set-up screen, and look for the DHCP table.  It will show you the current IP addresses attached to your router.  One should be from your cable modem.

6. Now that you have IP addresses to all devices, you're good to go.  Just make certain you turn OFF your software firewall.  It's most likely the culprit in keeping you from reaching the outside world.
You may have to establish a rule which allows your router to access the PC/Laptop, etc.  Basically, clear all rules in the firewall which involve internet connectivity or have been blocked, then re-boot.

Carefully select your allowed programs, etc.. but the first thing you should do is to allow the "new network" it finds.

That should resolve your issues.

Thanks,

David S.

 

by: drdave35Posted on 2007-12-24 at 10:42:34ID: 20525530

P.S. -

Your DSL may be PPOE, in which case, you have to enter your user ID and PWD in the router's PPOE config screen.

 

by: drdave35Posted on 2007-12-24 at 10:43:41ID: 20525538

If all that fails, go spend $40 on a Linksys/Cisco router.  Hard wired: BEFSR41.  Wireless (make sure you use WPA security), your choice, but pick up a Linksys wireless card to make setup easy.

 

by: TatsnicePosted on 2007-12-25 at 11:54:41ID: 20527643

Not sure if this will apply to you, but in canada if using dsl, the mac address of the router has to be added to your isp allow list before it will work.

 

by: rickoxoPosted on 2007-12-27 at 19:05:48ID: 31416909

All of the sudden we changed plans and went away for Christmas, sorry for the delay in awarding points. After messing with it for a while, I decided to take your final answer, go buy the new router. All is well and $45 was not that bad to make the problem go away. Thanks,

Rick

20120131-EE-VQP-002

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