Inspiron 2500 XP Home Laptop ablle to Connect to Wireless Router but not Internet

while in the command promt

Run this, this will reset what is called the "IPStack"

netsh int ip reset resetlog.txt

Hi

Attached are two text files with info you requested. When I did a ping of yahoo.com it said
it sent and recieved 4 packets

When trying to access any website using either Firefox or IE I get a "connection has timed out"
message.

regards

Dan Myers

...

Everything looks OK, and you got a reply from yahoo, please try this for a while:

ping -t www.yahoo.com (in a CMD window again)
Please see what the reply times are, and whether it drops any packets ("request timed out") over about a 5-10 minute period.

Tankergoblin  please resent comments again. did not get anything in the window

Time for ping to yahoo.com is generally around 40ms  every once in a while it goes to 60 or 100 for one
ping. So if it looks okay, what could be causing this mystery. Winsock fix did not repair it, two different wireless cards do not make a difference, two different browser does not make a difference, and I can ping website just cannot see them using a browser.

Open: Internet Options --> Connections --> LAN Settings and verify that Use Proxy Server is not checked.

willcomp's suggestion is good, also you may have a problem with your MTU size or something like that, we'll check that next if necessary...you have tested other computers at the SAME time as this one?

The winsock fix was not warranted IMO.  Gotta figure things out one step at a time.

Also please tell us what kind of antivirus and/or firewall products you have installed.

Proxy Server is not checked.
Windows firewall turned off. I disabled virus program, it is out of date and does update itself anymore.
I do need a 1492 MTU since I use DSL to get on the internet. How do I check that setting in XP Home??

No you don't need any particular size MTU but that size shouldn't be an issue for normal web browsing...

**scratches head**

You can check MTU settings with Doctor TCP: http://www.dslreports.com/drtcp What's the disabled antivirus?  You don't have like, Mcafee Suite or Norton 360 (expired) do you?

Ah one more thing: try connecting wired to the router and tell the wireless connection to disconnect and see if you have a problem please.

ESET NOD32 v3 expired. Very old system, no built in wired ethernet, only have a wireless card.

Also make sure that your wireless zero configuration serrvice is started and running. Make sure that startup type is set to automatic. While in services, check that Wired Autoconfig is also running. If stopped, start and set startup to automatic.

to get to services:

start>run>services.msc (enter)

Scan for malware. Browser hijackers are common now days. I recommend MalwareBytes AntiMalware for a general purpose scan/removal tool.  http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

So far everything recommended I tried and has not fixed the problem. I ran malwarebytes and HIJACKTHIS
which did find a couple of things which I removed, but it did not fix the problem. The fact that
we can ping a web site but not have a browser that works, sounds like we need to focus on
browser related fixes.

regards

Dan Myers

Hi Again:

Just logged onto to router and discovered that the router is showing only 4 of the 5 computers
I have on. The one not being shown is the one with the problem. The system with the problem
is assigned 192.168.1.4 but the Netgear router is not listing that IP address. This must mean something
Please advise. All the other system in my home network are listed in the router and are working
fine.

regards

Dan Myers

Clarification,  when looking at the "Attached Devices" in the Netgear Wireless Router,
the MAC address for the system is listed but with NO IP Address and Device Name.
So it is sort of there. All the other systems on the home network are showing IP address and
Device Names.

Hit refresh a few times and
Now the Wireless Card is being seen by the router with the correct Name and IP address
but still not able to get on the internet. So we seem to be back to the system connecting to
the router, but can only ping website not see them with a browser, ie  IE and Firefox.

using cmd window I tried to ping a few more websites, like microsoft, cnn, and ebay
and the only one that does NOT time out is yahoo.com. Why would that be

Because most web sites will not accept and return pings. Yahoo is one of the few that will -- both by URL and IP address. Google is another one that accepts pings.

So what other things can I try and do to see if I can get a wireless connection going.
I am going to try and dig up an old PCMCIA wired card and see if I can get connected
that way, and report back with results.

Datedman,  Willcomp: Pierellie

thanks for all your help so far.

Wired networking does not work also. Is there someway to go into the registry and
delete all networking related stuff, wired and wireless, and reinstall the drivers, etc
without doing an XP reinstall?  I am familiar with regedit so I just would need to get
the entries involved to  be edited and/or removed.

regards and thanks

Dan Myers

Post a HijackThis log.
If you can still ping by URL, network connection and DNS are OK. Neither IE nor Firefox will connect?

Post a list or screen shot of Network Connections.

Willcomp

Will send hijackthis log and network connections screen shot ASAP.
can only ping yahoo.com and google.com and neither IE nor Firefox will work.

regards

Dan Myers

Willcomp:

Attached is info you requested, ie  hijackthis log file and network connection screen shot.

regards and thanks

Dan Myers

Use msconfig to stop this service:
23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

See screen shot for the network connections screen I wanted.

willcomp

okay uninstalled zone labs
I cannot get the network connections screen you sent me. Is there some trick using XP Home SP2

dan myers

Willcomp:

Got the network connection scren shot you wanted

dan myers

OK. No problems there.

You are aware that IE (and possibly Firefox) has no home page set? Have you tried connecting to Yahoo or Google using one of the browsers?

Also, please re-verify that proxy server is not selected. There's a local proxy override listed in HijackThis log.

Willcomp

How do I verify the proxy server is not selected?

dan myers

In Control Panel:

Open: Internet Options --> Connections --> LAN Settings and verify that Use Proxy Server is not checked

I gave you directions earlier.

Figured it out. Both IE and Firefox Proxy Server settings are disabled.  

When I try an make Yahoo or Google the home page, I get a Server not found
on the browser and not a timeout message. Does that mean anything???

HIJACK log showing a local proxy server perhaps that is the source of the problem
for IE and Firefox both have proxy server disabled.

I don't think this will matter, but need to be sure.

Run HijackThis and remove this entry:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

okay, removed entry, still no go.

Willcomp:

Trying winsockfix again did the trick. I have internet, hip hip hooray

regards and thanks

Dan Myers