Question

Linksys router not getting internet connection

Asked by: MarkUAIT

I'm on Optimum Online with a Motorola sbv5222 cable modem.  Everything's been worknig fine, but I'm trying to set this up to work with a Linksys WRT54GS.  When I plug the cable modem into the internet port of the router, I don't get a LINK light any longer on the cable modem and the internet light on the router doesn't light up.  I can access the router through a browser (I've reset it and updated the firmware) but the connection is "Local Only," i.e. no access to the internet.  I've checked all the connections, used multiple cables and no luck.  This router was working fine on another network--both wired and wireless (I'm trying wired now, but have also tried wireless to no avail.)  Help!  Running VISTA, btw.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-08-01 at 19:02:56ID24619425
Tags

Linksys wrt54gs motorola sbv5222

Topics

Network Routers

,

802.11 Wireless Access Points

,

DSL Lines / Cable Internet

Participating Experts
4
Points
500
Comments
11

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Vonage - Motorola VT1005 -> Linksys WRT54G Ro…
    We have been using our Vonage service behind our Linksys router for a while now, but call quality has been poor. Vonage has suggested we put the Motorola VT1005 right behind the cable modem and then string our existing Linksys router behind it. This is great for the VoIP se...
  2. Linksys WRT54G
    Does anyone know how to check the NAT table on a linksys WRT54g? I use this device at home, & I'm beginning to require frequent (several times a day) resets just to keep internet connection up. When I experienced this at work on a different brand of router, I checked th...
  3. WRT54GS Linksys Routers SES
    Hi all I am running windows server 2003 ent edition domain, I have about 5 WRT54GS routers acting as access points at this time and all of them have WPA-PSK personal set. When I upgraded the firmware on these routers I got SES feature, which I thought would be nice to use bu...
  4. VRRP with Linksys WRT54G?
    Anyone know of a VRRP (or equivalent) capability on any firmware which will run on Linksys routers - say a WRT54G?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: lazarus98Posted on 2009-08-01 at 19:21:11ID: 24997515

You may have to Reboot your Modem to get it to identify teh New Routers MAC number, or call you ISP for help as well.

 

by: MarkUAITPosted on 2009-08-01 at 19:31:37ID: 24997534

It's been rebooted after cloning the Mac adress. Actually I've rebooted everything several times. The ISP won't give any information, they said to call Linksys who wants thirty bucks just to say hi!

 

by: lazarus98Posted on 2009-08-01 at 19:39:15ID: 24997543

Have you tried it without using the clone address?

 

by: MarkUAITPosted on 2009-08-01 at 20:03:22ID: 24997586

Tried that first. The only reason I tried the mac cloning was from automated Linksys directions. I really don't think that has anything to do with  it though. Even if I don't have a computer hooked to the router and the only connection is from the cable modem to the router I get no link on the cable modem and no Internet light on the router. If hooked direct from the modem to the pc everythings fine.  

 

by: lazarus98Posted on 2009-08-01 at 20:53:50ID: 24997656

So your Cloned MAC is the same as your PC?  I'll assume yes. Have you turned both modem and Router off at same time? Restart them Router first then Modem. See if that helps at all. Make sure your modem if off long enough to loose its memory. Not much else I can tell you from there.. Sorry and good luck

 

by: coral47Posted on 2009-08-01 at 21:19:43ID: 24997707

The modem and router might be trying to use the same IP address range if both are using DHCP.
Say the router 'Obtains' an addy of 192.168.1.1 from the modem, it can't then turn around and hand out the same addy to the lan.

While just connected to the modem (with computer), get the IP for the computer. Then go into the router and see if that is what it is trying to use for it DHCP range.

 

by: coral47Posted on 2009-08-01 at 21:26:18ID: 24997715

Sorry, I didn't put that very well. It's late and I'm tired.  : /

Go into the router setup > DHCP Server page, and see what it is using and what you can change the range to, to get it away from the modem.
You can also turn off the DHCP Server in one of them (router is usually less messy, and just use it as a switch/access point)

 

by: rogerorenPosted on 2009-08-03 at 17:36:17ID: 25009679

A note on the internet said to leave both router and cable modem off for five minutes, then power up the cable modem, wait another five minutes, then the router. I had a linksys wireless router for a while, but it wouldn't ever 'sync' with the modem. If you can wait, it might sync eventually. I changed routers.

 

by: SeeMeShakinMyHeadPosted on 2009-08-04 at 02:36:26ID: 25011807

Well, you won't want to clone your PC's MAC to the Internet port on the linksys router and still expect to use that PC on that router. You will have duplicate MACs in the MAC table on the router and this will not work. So, remove the cloned MAC first and reboot the router. Next, try to connect you PC to the cable modem. Power off the modem for 45 seconds and power it back on. Make sure you have vista Firewall turned on. Can you get to the Internet?

No: See what IP address the ISP has given you and report back.
Yes: Now, disconnect the PC for the modem and connect the Internet port on the router to the cable modem and power cycle for 45 seconds again. Do you get a link light on the router? Login to the router. Did the ISP give you an IP address? If no, make sure it is set for DHCP on the Internet port.

Note:  If still a no-go, try replacing the router. It is possible that the router is dead, even though it was working just a short time ago.

 

by: MarkUAITPosted on 2009-08-11 at 10:16:06ID: 31614327

Well--I've just given up on this one.  From what I can tell, this is a problem that Optimum Online is causing, and they don't seem to want to help--they flat out tell you they won't provide any networking support.  I bought a new router and still had problems.  I also took the old router and put it back onto another network and it worked fine.  I'll try again sometime in the future.  Thanks for all the suggestions.

 

by: coral47Posted on 2009-08-11 at 18:42:46ID: 25075110

Thank you much.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...