Ahh! Thanks! Sorted!
Can't believe it was something so simple. Well, actually, I can ;-)
Cheers
Daniel
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Cisco Unity Express accessing Call Manager Express
Hi guys,
I am really starting to tear my hair out here. Hope you can help.
I setting up a Cisco 2821 Call Manager Express router with an NM-CUE (Unity Express) module. I have a couple of IP Phones and have been able to get all the basics of CCME working, and can access the CME GUI without a problem. However I cannot get the CUE module to connect to the CME database to download the extensions. I get an error "No users found on CallManager Express." which - surprisingly - I can't find a single hit on Google to match! I originally had version 3.1.x on the CUE module which I discovered was incompatible, so I did a clean install of 7.0.1.0 today and have the same problem. I have ripped out all the non-essential configuration and have not been able to get it to work.
**** I have attached a screenshot of the error or check here: http://sites.google.com/a/
The username and password I am trying is webadmin / cisco, per this config:
telephony-service
...
web admin system name webadmin password cisco
If I use any other username/password combo I get an authentication error so I assume I am using the right authentication.
As far as I can tell my licenses are in order (this is an NM-CUE connecting to a CME, which matches the license) and my configuration is right.
The CME IP is 192.168.1.199/24 (service-module is unnumbered on Gi0/0.2 which is my management network), the CUE module is 192.168.1.194/24. I originally had the link between the CUE and the service-module on it's own subnet of 192.168.100.1/24 as well, and that made no difference. I can access either GUI (http://192.168.1.199/ccme
The one thing I have found that *may* explain what is going wrong is the compatibility matrix. I am using CUE 7.0.1.0 and the CME embedded in 12.4(24)T1 which is 7.1 I guess. They are compatible according to the matrix. The GUI match for this IOS seems to be 7.1.1.0 but I am using 7.1.0.1. Could this really make a difference??
http://www.cisco.com/en/US
http://www.cisco.com/en/US
Thanks!
Daniel
- cue-error.jpg
- 73 KB
Error message seen on CUE
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by: lrmoorePosted on 2009-08-13 at 05:31:03ID: 25087411
Under each ephone, add a user:
ephone 1
username "username" password 1234
Once you put the usernames under the ephones in CME, then CUE can import them and setup the voice mailboxes