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9.2

Cisco Unity Express accessing Call Manager Express

Asked by danvito in Network Routers, Voice Over IP

Tags: cue, cucme, cme, ccme, unity, callmanager

Hi guys,

I am really starting to tear my hair out here. Hope you can help.

I setting up a Cisco 2821 Call Manager Express router with an NM-CUE (Unity Express) module. I have a couple of IP Phones and have been able to get all the basics of CCME working, and can access the CME GUI without a problem. However I cannot get the CUE module to connect to the CME database to download the extensions. I get an error "No users found on CallManager Express." which - surprisingly - I can't find a single hit on Google to match! I originally had version 3.1.x on the CUE module which I discovered was incompatible, so I did a clean install of 7.0.1.0 today and have the same problem. I have ripped out all the non-essential configuration and have not been able to get it to work.

**** I have attached a screenshot of the error or check here: http://sites.google.com/a/danvan.com/homepage/_/rsrc/1250139290229/Home/cue-error.jpg ****

The username and password I am trying is webadmin / cisco, per this config:

telephony-service
 ...
 web admin system name webadmin password cisco

If I use any other username/password combo I get an authentication error so I assume I am using the right authentication.

As far as I can tell my licenses are in order (this is an NM-CUE connecting to a CME, which matches the license) and my configuration is right.

The CME IP is 192.168.1.199/24 (service-module is unnumbered on Gi0/0.2 which is my management network), the CUE module is 192.168.1.194/24. I originally had the link between the CUE and the service-module on it's own subnet of 192.168.100.1/24 as well, and that made no difference. I can access either GUI (http://192.168.1.199/ccme.html for CCME, http://192.168.1.194 for CUE). 172.16.1 subnet is the voice vlan, 172.16.2 is the data vlan.

The one thing I have found that *may* explain what is going wrong is the compatibility matrix. I am using CUE 7.0.1.0 and the CME embedded in 12.4(24)T1 which is 7.1 I guess. They are compatible according to the matrix. The GUI match for this IOS seems to be 7.1.1.0 but I am using 7.1.0.1. Could this really make a difference??

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm#CompatibilityCMEandSRST
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

Thanks!
Daniel
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Here is my (relevant) config on the CME:
 
cisco2821# sh run
..
boot-start-marker
boot system flash c2800nm-adventerprisek9_ivs_li-mz.124-24.T1.bin
boot-end-marker
..
ntp master
ntp server 203.17.251.1
ntp server 203.209.212.99
..
interface GigabitEthernet0/0
 no ip address
 duplex full
 speed 100
 no mop enabled
!
 interface GigabitEthernet0/0.2
 encapsulation dot1Q 2
 ip address 192.168.1.199 255.255.255.0
 no ip mroute-cache
!
interface GigabitEthernet0/0.10
 encapsulation dot1Q 10
 ip address 172.16.1.1 255.255.255.0
 ip helper-address 172.16.2.5
 no ip mroute-cache
!
interface GigabitEthernet0/0.50
 encapsulation dot1Q 50
 ip address 172.16.2.1 255.255.255.0
 no ip mroute-cache
!
interface Service-Engine1/0
 ip unnumbered GigabitEthernet0/0.2
 service-module ip address 192.168.1.194 255.255.255.0
 service-module ip default-gateway 192.168.1.199
!
ip route 0.0.0.0 0.0.0.0 192.168.1.1
ip route 192.168.1.194 255.255.255.255 Service-Engine1/0
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:/gui
!
tftp-server flash:P00308000500.tar
tftp-server flash:P00308000500.loads
tftp-server flash:P00308000500.sb2
tftp-server flash:P00308000500.sbn
tftp-server flash:P00405000700.sbn
tftp-server flash:P00405000700.bin
tftp-server flash:Desktops/320x212x12/CampusNight.png
(more desktops)
tftp-server flash:gui/admin_user.html
tftp-server flash:gui/admin_user.js
tftp-server flash:gui/CiscoLogo.gif
tftp-server flash:gui/Delete.gif
tftp-server flash:gui/dom.js
tftp-server flash:gui/downarrow.gif
tftp-server flash:gui/ephone_admin.html
tftp-server flash:gui/logohome.gif
tftp-server flash:gui/normal_user.html
tftp-server flash:gui/normal_user.js
tftp-server flash:gui/Plus.gif
tftp-server flash:gui/sxiconad.gif
tftp-server flash:gui/Tab.gif
tftp-server flash:gui/telephony_service.html
tftp-server flash:gui/uparrow.gif
tftp-server flash:gui/xml-test.html
tftp-server flash:gui/xml.template
tftp-server flash:ringtones/Analog1.raw
(more ringtones)
tftp-server flash:APPS-1.2.1.SBN
(more loads)
..
dial-peer voice 9000 voip
 destination-pattern 19..
 session protocol sipv2
 session target ipv4:192.168.1.194
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
..
telephony-service
 max-ephones 58
 max-dn 192
 ip source-address 172.16.1.1 port 2000
 cnf-file location flash:
 load 7910 P00405000700
 load 7960-7940 P00308000500
..
 web admin system name webadmin password cisco
 dn-webedit
 time-webedit
 transfer-system full-consult
 create cnf-files version-stamp 7960 Aug 13 2009 13:55:07
!
ephone-dn  1  dual-line
 number 1001
 label IPPhone
 name IPPhone
 call-forward busy 1999
 call-forward noan 1999 timeout 10
!
ephone-dn  6  dual-line
 number 1006
 label CIPT
 name CIPT
 call-forward busy 1999
 call-forward noan 1999 timeout 10
!
ephone  1
 device-security-mode none
 description 7960
 mac-address 0002.B9EB.xxxx
 type 7960
 button  1:1
!
ephone  6
 device-security-mode none
 description Laptop
 mac-address 001D.7284.xxxx
 type CIPC
 button  1:6
..
line 66
 no activation-character
 no exec
 transport preferred none
 transport input all
 transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
 
 
 
cisco2821#sh flash
-#- --length-- -----date/time------ path
1     59971380 Aug 04 2009 04:22:34 c2800nm-adventerprisek9_ivs_li-mz.124-24.T1.bin
2     70664704 Aug 04 2009 04:47:04 cme-full-7.1.0.1.tar
3            0 Aug 04 2009 04:57:26 Desktops
4            0 Aug 04 2009 04:57:26 Desktops/320x212x12
5       131470 Aug 13 2009 03:50:58 Desktops/320x212x12/CampusNight.png
6        80565 Aug 13 2009 03:50:58 Desktops/320x212x12/CiscoFountain.png
7         8156 Aug 13 2009 03:51:00 Desktops/320x212x12/CiscoLogo.png
8       138278 Aug 13 2009 03:51:00 Desktops/320x212x12/Fountain.png
9          726 Aug 13 2009 03:51:00 Desktops/320x212x12/List.xml
10      109076 Aug 13 2009 03:51:02 Desktops/320x212x12/MorroRock.png
11      108087 Aug 13 2009 03:51:02 Desktops/320x212x12/NantucketFlowers.png
12       10820 Aug 13 2009 03:51:02 Desktops/320x212x12/TN-CampusNight.png
13        9657 Aug 13 2009 03:51:04 Desktops/320x212x12/TN-CiscoFountain.png
14        2089 Aug 13 2009 03:51:04 Desktops/320x212x12/TN-CiscoLogo.png
15        7953 Aug 13 2009 03:51:04 Desktops/320x212x12/TN-Fountain.png
16        7274 Aug 13 2009 03:51:04 Desktops/320x212x12/TN-MorroRock.png
17        9933 Aug 13 2009 03:51:06 Desktops/320x212x12/TN-NantucketFlowers.png
18           0 Aug 04 2009 04:57:34 Desktops/320x216x16
19         726 Aug 13 2009 03:51:06 Desktops/320x216x16/List.xml
20           0 Aug 04 2009 04:57:34 Desktops/320x212x16
21         726 Aug 13 2009 03:51:06 Desktops/320x212x16/List.xml
22       11963 Aug 11 2009 23:08:44 -0
23       11936 Aug 13 2009 00:09:28 -1
24       13139 Aug 10 2009 11:00:08 -2
25        7929 Aug 09 2009 07:51:42 tftp-backup.config
26        9965 Aug 09 2009 11:55:46 -3
27       13594 Aug 11 2009 22:24:28 backup-config-before-cue-disaster.txt
28        5134 Aug 13 2009 03:47:50 7970-71-75-Background-readme-v1.txt
29     2593969 Aug 13 2009 03:48:00 APPS-1.2.1.SBN
30     2925555 Aug 13 2009 03:48:10 apps11.8-4-1-23.sbn
31     2925555 Aug 13 2009 03:48:20 apps31.8-4-1-23.sbn
32     7892498 Aug 13 2009 03:48:46 apps37sccp.1-2-1-0.bin
33     2915997 Aug 13 2009 03:48:58 apps41.8-4-1-23.sbn
34     2918613 Aug 13 2009 03:49:08 apps42.8-4-1-23.sbn
35     2918613 Aug 13 2009 03:49:18 apps45.8-4-1-23.sbn
36     2915997 Aug 13 2009 03:49:28 apps70.8-4-1-23.sbn
37     2918613 Aug 13 2009 03:49:38 apps75.8-4-1-23.sbn
38       13301 Aug 13 2009 03:49:38 CME-7-1-full-readme-v.1.1.txt
39      463556 Aug 13 2009 03:49:40 cnu11.8-4-1-23.sbn
40      464028 Aug 13 2009 03:49:42 cnu31.8-4-1-23.sbn
41      459836 Aug 13 2009 03:49:44 cnu41.8-4-1-23.sbn
42      485066 Aug 13 2009 03:49:46 cnu42.8-4-1-23.sbn
43      485266 Aug 13 2009 03:49:48 cnu45.8-4-1-23.sbn
44      460275 Aug 13 2009 03:49:50 cnu70.8-4-1-23.sbn
45      485244 Aug 13 2009 03:49:52 cnu75.8-4-1-23.sbn
46         894 Aug 13 2009 03:49:52 CP7921G-1.2.1.LOADS
47     2666103 Aug 13 2009 03:50:00 cvm11sccp.8-4-1-23.sbn
48     2661176 Aug 13 2009 03:50:10 cvm31sccp.8-4-1-23.sbn
49     2660448 Aug 13 2009 03:50:20 cvm41sccp.8-4-1-23.sbn
50     2659498 Aug 13 2009 03:50:28 cvm42sccp.8-4-1-23.sbn
51     2662633 Aug 13 2009 03:50:38 cvm45sccp.8-4-1-23.sbn
52     2665016 Aug 13 2009 03:50:48 cvm70sccp.8-4-1-23.sbn
53     2661855 Aug 13 2009 03:50:58 cvm75sccp.8-4-1-23.sbn
54      335003 Aug 13 2009 03:51:08 dsp11.8-4-1-23.sbn
55      335003 Aug 13 2009 03:51:10 dsp31.8-4-1-23.sbn
56      539441 Aug 13 2009 03:51:12 dsp41.8-4-1-23.sbn
57      335003 Aug 13 2009 03:51:12 dsp42.8-4-1-23.sbn
58      335003 Aug 13 2009 03:51:14 dsp45.8-4-1-23.sbn
59      539441 Aug 13 2009 03:51:16 dsp70.8-4-1-23.sbn
60      335003 Aug 13 2009 03:51:18 dsp75.8-4-1-23.sbn
61           0 Aug 13 2009 03:51:18 gui
62        3987 Aug 13 2009 03:51:18 gui/admin_user.html
63      677822 Aug 13 2009 03:51:22 gui/admin_user.js
64        1029 Aug 13 2009 03:51:22 gui/CiscoLogo.gif
65         617 Aug 13 2009 03:51:22 gui/CME_GUI_README.TXT
66         953 Aug 13 2009 03:51:22 gui/Delete.gif
67       16344 Aug 13 2009 03:51:22 gui/dom.js
68         864 Aug 13 2009 03:51:24 gui/downarrow.gif
69        6146 Aug 13 2009 03:51:24 gui/ephone_admin.html
70        4558 Aug 13 2009 03:51:24 gui/logohome.gif
71        3866 Aug 13 2009 03:51:24 gui/normal_user.html
72       78428 Aug 13 2009 03:51:26 gui/normal_user.js
73        1347 Aug 13 2009 03:51:26 gui/Plus.gif
74         843 Aug 13 2009 03:51:26 gui/sxiconad.gif
75         174 Aug 13 2009 03:51:26 gui/Tab.gif
76        2431 Aug 13 2009 03:51:26 gui/telephony_service.html
77         870 Aug 13 2009 03:51:28 gui/uparrow.gif
78        9968 Aug 13 2009 03:51:28 gui/xml-test.html
79        3412 Aug 13 2009 03:51:28 gui/xml.template
80     1833102 Aug 13 2009 03:51:34 GUI-1.2.1.SBN
81      485341 Aug 13 2009 03:51:36 jar11sccp.8-4-1-23.sbn
82      485636 Aug 13 2009 03:51:38 jar31sccp.8-4-1-23.sbn
83      500440 Aug 13 2009 03:51:40 jar41sccp.8-4-1-23.sbn
84      628112 Aug 13 2009 03:51:42 jar42sccp.8-4-1-23.sbn
85      754716 Aug 13 2009 03:51:46 jar45sccp.8-4-1-23.sbn
86      700829 Aug 13 2009 03:51:48 jar70sccp.8-4-1-23.sbn
87      757132 Aug 13 2009 03:51:52 jar75sccp.8-4-1-23.sbn
88      496521 Aug 13 2009 03:51:54 music-on-hold.au
89           0 Aug 13 2009 03:51:54 ringtones
90        8160 Aug 13 2009 03:51:54 ringtones/Analog1.raw
91        8160 Aug 13 2009 03:51:54 ringtones/Analog2.raw
92        5280 Aug 13 2009 03:51:54 ringtones/AreYouThere.raw
93        5040 Aug 13 2009 03:51:56 ringtones/AreYouThereF.raw
94        8160 Aug 13 2009 03:51:56 ringtones/Bass.raw
95       12240 Aug 13 2009 03:51:56 ringtones/CallBack.raw
96       16040 Aug 13 2009 03:51:56 ringtones/Chime.raw
97        8160 Aug 13 2009 03:51:58 ringtones/Classic1.raw
98       16080 Aug 13 2009 03:51:58 ringtones/Classic2.raw
99       10800 Aug 13 2009 03:51:58 ringtones/ClockShop.raw
100       2823 Aug 13 2009 03:51:58 ringtones/DistinctiveRingList.xml
101       9600 Aug 13 2009 03:51:58 ringtones/Drums1.raw
102      13440 Aug 13 2009 03:52:00 ringtones/Drums2.raw
103      15840 Aug 13 2009 03:52:00 ringtones/FilmScore.raw
104      16080 Aug 13 2009 03:52:00 ringtones/HarpSynth.raw
105       8160 Aug 13 2009 03:52:00 ringtones/Jamaica.raw
106      16080 Aug 13 2009 03:52:02 ringtones/KotoEffect.raw
107      12720 Aug 13 2009 03:52:02 ringtones/MusicBox.raw
108       8160 Aug 13 2009 03:52:02 ringtones/Piano1.raw
109      15360 Aug 13 2009 03:52:02 ringtones/Piano2.raw
110       9360 Aug 13 2009 03:52:02 ringtones/Pop.raw
111       7200 Aug 13 2009 03:52:04 ringtones/Pulse1.raw
112       4000 Aug 13 2009 03:52:04 ringtones/Ring1.raw
113       4000 Aug 13 2009 03:52:04 ringtones/Ring2.raw
114       4000 Aug 13 2009 03:52:04 ringtones/Ring3.raw
115       4000 Aug 13 2009 03:52:04 ringtones/Ring4.raw
116       4000 Aug 13 2009 03:52:06 ringtones/Ring5.raw
117       4000 Aug 13 2009 03:52:06 ringtones/Ring6.raw
118       4000 Aug 13 2009 03:52:06 ringtones/Ring7.raw
119        495 Aug 13 2009 03:52:06 ringtones/RingList.xml
120      10800 Aug 13 2009 03:52:08 ringtones/Sax1.raw
121      14160 Aug 13 2009 03:52:08 ringtones/Sax2.raw
122      16080 Aug 13 2009 03:52:08 ringtones/Vibe.raw
123        658 Aug 13 2009 03:52:08 SCCP11.8-4-2S.loads
124        639 Aug 13 2009 03:52:08 SCCP31.8-4-2S.loads
125        638 Aug 13 2009 03:52:10 SCCP41.8-4-2S.loads
126        658 Aug 13 2009 03:52:10 SCCP42.8-4-2S.loads
127        638 Aug 13 2009 03:52:10 SCCP45.8-4-2S.loads
128        638 Aug 13 2009 03:52:10 SCCP70.8-4-2S.loads
129        638 Aug 13 2009 03:52:12 SCCP75.8-4-2S.loads
130    2083047 Aug 13 2009 03:52:18 SYS-1.2.1.SBN
131        662 Aug 13 2009 03:52:18 term06.default.loads
132        662 Aug 13 2009 03:52:20 term11.default.loads
133        643 Aug 13 2009 03:52:20 term31.default.loads
134        642 Aug 13 2009 03:52:20 term41.default.loads
135        662 Aug 13 2009 03:52:20 term42.default.loads
136        642 Aug 13 2009 03:52:20 term45.default.loads
137        642 Aug 13 2009 03:52:22 term61.default.loads
138        662 Aug 13 2009 03:52:22 term62.default.loads
139        642 Aug 13 2009 03:52:22 term65.default.loads
140        642 Aug 13 2009 03:52:22 term70.default.loads
141        642 Aug 13 2009 03:52:24 term71.default.loads
142        642 Aug 13 2009 03:52:24 term75.default.loads
143     895905 Aug 13 2009 03:52:26 TNUX-1.2.1.SBN
144    2196478 Aug 13 2009 03:52:34 TNUXR-1.2.1.SBN
145    1350650 Aug 13 2009 03:52:40 WLAN-1.2.1.SBN
146          0 Aug 13 2009 03:54:06 its
147          0 Aug 13 2009 03:54:06 its/vrf1
148       3047 Aug 13 2009 03:54:48 its/vrf1/XMLDefault.cnf.xml
149       1201 Aug 13 2009 03:54:06 its/vrf1/XMLDefault7931.cnf.xml
150       1206 Aug 13 2009 03:54:08 its/vrf1/XMLDefault7937.cnf.xml
151       1201 Aug 13 2009 03:54:08 its/vrf1/XMLDefault7906.cnf.xml
152       1201 Aug 13 2009 03:54:08 its/vrf1/XMLDefault7911.cnf.xml
153       1201 Aug 13 2009 03:54:10 its/vrf1/XMLDefault7941.cnf.xml
154       1201 Aug 13 2009 03:54:10 its/vrf1/XMLDefault7942.cnf.xml
155       1201 Aug 13 2009 03:54:10 its/vrf1/XMLDefault7945.cnf.xml
156       1201 Aug 13 2009 03:54:12 its/vrf1/XMLDefault7961.cnf.xml
157       1363 Aug 13 2009 03:54:12 its/vrf1/XMLDefault7961-7914-1.cnf.xml
158       1363 Aug 13 2009 03:54:12 its/vrf1/XMLDefault7961-7915-12-1.cnf.xml
159       1363 Aug 13 2009 03:54:14 its/vrf1/XMLDefault7961-7915-24-1.cnf.xml
160       1363 Aug 13 2009 03:54:14 its/vrf1/XMLDefault7961-7916-12-1.cnf.xml
161       1363 Aug 13 2009 03:54:14 its/vrf1/XMLDefault7961-7916-24-1.cnf.xml
162       1494 Aug 13 2009 03:54:14 its/vrf1/XMLDefault7961-7914-2.cnf.xml
163       1494 Aug 13 2009 03:54:14 its/vrf1/XMLDefault7961-7915-12-2.cnf.xml
164       1494 Aug 13 2009 03:54:16 its/vrf1/XMLDefault7961-7915-24-2.cnf.xml
165       1494 Aug 13 2009 03:54:16 its/vrf1/XMLDefault7961-7916-12-2.cnf.xml
166       1494 Aug 13 2009 03:54:16 its/vrf1/XMLDefault7961-7916-24-2.cnf.xml
167       1201 Aug 13 2009 03:54:18 its/vrf1/XMLDefault7962.cnf.xml
168       1363 Aug 13 2009 03:54:18 its/vrf1/XMLDefault7962-7914-1.cnf.xml
169       1363 Aug 13 2009 03:54:18 its/vrf1/XMLDefault7962-7915-12-1.cnf.xml
170       1363 Aug 13 2009 03:54:18 its/vrf1/XMLDefault7962-7915-24-1.cnf.xml
171       1363 Aug 13 2009 03:54:18 its/vrf1/XMLDefault7962-7916-12-1.cnf.xml
172       1363 Aug 13 2009 03:54:20 its/vrf1/XMLDefault7962-7916-24-1.cnf.xml
173       1494 Aug 13 2009 03:54:20 its/vrf1/XMLDefault7962-7914-2.cnf.xml
174       1494 Aug 13 2009 03:54:20 its/vrf1/XMLDefault7962-7915-12-2.cnf.xml
175       1494 Aug 13 2009 03:54:20 its/vrf1/XMLDefault7962-7915-24-2.cnf.xml
176       1494 Aug 13 2009 03:54:22 its/vrf1/XMLDefault7962-7916-12-2.cnf.xml
177       1494 Aug 13 2009 03:54:22 its/vrf1/XMLDefault7962-7916-24-2.cnf.xml
178       1201 Aug 13 2009 03:54:22 its/vrf1/XMLDefault7965.cnf.xml
179       1363 Aug 13 2009 03:54:22 its/vrf1/XMLDefault7965-7914-1.cnf.xml
180       1363 Aug 13 2009 03:54:24 its/vrf1/XMLDefault7965-7915-12-1.cnf.xml
181       1363 Aug 13 2009 03:54:24 its/vrf1/XMLDefault7965-7915-24-1.cnf.xml
182       1363 Aug 13 2009 03:54:24 its/vrf1/XMLDefault7965-7916-12-1.cnf.xml
183       1363 Aug 13 2009 03:54:26 its/vrf1/XMLDefault7965-7916-24-1.cnf.xml
184       1494 Aug 13 2009 03:54:26 its/vrf1/XMLDefault7965-7914-2.cnf.xml
185       1494 Aug 13 2009 03:54:26 its/vrf1/XMLDefault7965-7915-12-2.cnf.xml
186       1494 Aug 13 2009 03:54:26 its/vrf1/XMLDefault7965-7915-24-2.cnf.xml
187       1494 Aug 13 2009 03:54:28 its/vrf1/XMLDefault7965-7916-12-2.cnf.xml
188       1494 Aug 13 2009 03:54:28 its/vrf1/XMLDefault7965-7916-24-2.cnf.xml
189       1201 Aug 13 2009 03:54:28 its/vrf1/XMLDefault7970.cnf.xml
190       1363 Aug 13 2009 03:54:30 its/vrf1/XMLDefault7970-7914-1.cnf.xml
191       1363 Aug 13 2009 03:54:30 its/vrf1/XMLDefault7970-7915-12-1.cnf.xml
192       1363 Aug 13 2009 03:54:30 its/vrf1/XMLDefault7970-7915-24-1.cnf.xml
193       1363 Aug 13 2009 03:54:30 its/vrf1/XMLDefault7970-7916-12-1.cnf.xml
194       1363 Aug 13 2009 03:54:32 its/vrf1/XMLDefault7970-7916-24-1.cnf.xml
195       1494 Aug 13 2009 03:54:32 its/vrf1/XMLDefault7970-7914-2.cnf.xml
196       1494 Aug 13 2009 03:54:32 its/vrf1/XMLDefault7970-7915-12-2.cnf.xml
197       1494 Aug 13 2009 03:54:32 its/vrf1/XMLDefault7970-7915-24-2.cnf.xml
198       1494 Aug 13 2009 03:54:34 its/vrf1/XMLDefault7970-7916-12-2.cnf.xml
199       1494 Aug 13 2009 03:54:34 its/vrf1/XMLDefault7970-7916-24-2.cnf.xml
200       1201 Aug 13 2009 03:54:34 its/vrf1/XMLDefault7971.cnf.xml
201       1363 Aug 13 2009 03:54:36 its/vrf1/XMLDefault7971-7914-1.cnf.xml
202       1363 Aug 13 2009 03:54:36 its/vrf1/XMLDefault7971-7915-12-1.cnf.xml
203       1363 Aug 13 2009 03:54:36 its/vrf1/XMLDefault7971-7915-24-1.cnf.xml
204       1363 Aug 13 2009 03:54:38 its/vrf1/XMLDefault7971-7916-12-1.cnf.xml
205       1363 Aug 13 2009 03:54:38 its/vrf1/XMLDefault7971-7916-24-1.cnf.xml
206       1494 Aug 13 2009 03:54:38 its/vrf1/XMLDefault7971-7914-2.cnf.xml
207       1494 Aug 13 2009 03:54:38 its/vrf1/XMLDefault7971-7915-12-2.cnf.xml
208       1494 Aug 13 2009 03:54:40 its/vrf1/XMLDefault7971-7915-24-2.cnf.xml
209       1494 Aug 13 2009 03:54:40 its/vrf1/XMLDefault7971-7916-12-2.cnf.xml
210       1494 Aug 13 2009 03:54:40 its/vrf1/XMLDefault7971-7916-24-2.cnf.xml
211       1201 Aug 13 2009 03:54:42 its/vrf1/XMLDefault7975.cnf.xml
212       1363 Aug 13 2009 03:54:42 its/vrf1/XMLDefault7975-7914-1.cnf.xml
213       1363 Aug 13 2009 03:54:42 its/vrf1/XMLDefault7975-7915-12-1.cnf.xml
214       1363 Aug 13 2009 03:54:44 its/vrf1/XMLDefault7975-7915-24-1.cnf.xml
215       1363 Aug 13 2009 03:54:44 its/vrf1/XMLDefault7975-7916-12-1.cnf.xml
216       1363 Aug 13 2009 03:54:44 its/vrf1/XMLDefault7975-7916-24-1.cnf.xml
217       1494 Aug 13 2009 03:54:44 its/vrf1/XMLDefault7975-7914-2.cnf.xml
218       1494 Aug 13 2009 03:54:46 its/vrf1/XMLDefault7975-7915-12-2.cnf.xml
219       1494 Aug 13 2009 03:54:46 its/vrf1/XMLDefault7975-7915-24-2.cnf.xml
220       1494 Aug 13 2009 03:54:46 its/vrf1/XMLDefault7975-7916-12-2.cnf.xml
221       1494 Aug 13 2009 03:54:48 its/vrf1/XMLDefault7975-7916-24-2.cnf.xml
222       1163 Aug 13 2009 03:54:48 its/vrf1/XMLDefault7921.cnf.xml
223       1163 Aug 13 2009 03:54:50 its/vrf1/XMLDefault7925.cnf.xml
224         58 Aug 13 2009 03:54:50 its/SEPDEFAULT.cnf
225        515 Aug 13 2009 03:54:50 its/vrf1/XMLDefault7902.cnf.xml
226        964 Aug 13 2009 03:54:50 its/vrf1/XMLDefault7905.cnf.xml
227        613 Aug 13 2009 03:54:52 its/vrf1/XMLDefault7910.cnf.xml
228        964 Aug 13 2009 03:54:52 its/vrf1/XMLDefault7912.cnf.xml
229        964 Aug 13 2009 03:54:52 its/vrf1/XMLDefault7920.cnf.xml
230        544 Aug 13 2009 03:54:54 its/vrf1/XMLDefault7935.cnf.xml
231        544 Aug 13 2009 03:54:54 its/vrf1/XMLDefault7936.cnf.xml
232       1071 Aug 13 2009 03:54:54 its/vrf1/XMLDefault7940.cnf.xml
233       1233 Aug 13 2009 03:54:54 its/vrf1/XMLDefault7940-7914-1.cnf.xml
234       1233 Aug 13 2009 03:54:56 its/vrf1/XMLDefault7940-7915-12-1.cnf.xml
235       1233 Aug 13 2009 03:54:56 its/vrf1/XMLDefault7940-7915-24-1.cnf.xml
236       1233 Aug 13 2009 03:54:56 its/vrf1/XMLDefault7940-7916-12-1.cnf.xml
237       1233 Aug 13 2009 03:54:58 its/vrf1/XMLDefault7940-7916-24-1.cnf.xml
238       1364 Aug 13 2009 03:54:58 its/vrf1/XMLDefault7940-7914-2.cnf.xml
239       1364 Aug 13 2009 03:54:58 its/vrf1/XMLDefault7940-7915-12-2.cnf.xml
240       1364 Aug 13 2009 03:54:58 its/vrf1/XMLDefault7940-7915-24-2.cnf.xml
241       1364 Aug 13 2009 03:55:00 its/vrf1/XMLDefault7940-7916-12-2.cnf.xml
242       1364 Aug 13 2009 03:55:00 its/vrf1/XMLDefault7940-7916-24-2.cnf.xml
243       1190 Aug 13 2009 03:55:00 its/vrf1/XMLDefault7941GE.cnf.xml
244       1071 Aug 13 2009 03:55:02 its/vrf1/XMLDefault7960.cnf.xml
245       1233 Aug 13 2009 03:55:02 its/vrf1/XMLDefault7960-7914-1.cnf.xml
246       1233 Aug 13 2009 03:55:02 its/vrf1/XMLDefault7960-7915-12-1.cnf.xml
247       1233 Aug 13 2009 03:55:02 its/vrf1/XMLDefault7960-7915-24-1.cnf.xml
248       1233 Aug 13 2009 03:55:04 its/vrf1/XMLDefault7960-7916-12-1.cnf.xml
249       1233 Aug 13 2009 03:55:04 its/vrf1/XMLDefault7960-7916-24-1.cnf.xml
250       1364 Aug 13 2009 03:55:04 its/vrf1/XMLDefault7960-7914-2.cnf.xml
251       1364 Aug 13 2009 03:55:06 its/vrf1/XMLDefault7960-7915-12-2.cnf.xml
252       1364 Aug 13 2009 03:55:06 its/vrf1/XMLDefault7960-7915-24-2.cnf.xml
253       1364 Aug 13 2009 03:55:06 its/vrf1/XMLDefault7960-7916-12-2.cnf.xml
254       1364 Aug 13 2009 03:55:06 its/vrf1/XMLDefault7960-7916-24-2.cnf.xml
255       1190 Aug 13 2009 03:55:08 its/vrf1/XMLDefault7961GE.cnf.xml
256       1352 Aug 13 2009 03:55:08 its/vrf1/XMLDefault7961GE-7914-1.cnf.xml
257       1352 Aug 13 2009 03:55:08 its/vrf1/XMLDefault7961GE-7915-12-1.cnf.xml
258       1352 Aug 13 2009 03:55:08 its/vrf1/XMLDefault7961GE-7915-24-1.cnf.xml
259       1352 Aug 13 2009 03:55:10 its/vrf1/XMLDefault7961GE-7916-12-1.cnf.xml
260       1352 Aug 13 2009 03:55:10 its/vrf1/XMLDefault7961GE-7916-24-1.cnf.xml
261       1483 Aug 13 2009 03:55:10 its/vrf1/XMLDefault7961GE-7914-2.cnf.xml
262       1483 Aug 13 2009 03:55:12 its/vrf1/XMLDefault7961GE-7915-12-2.cnf.xml
263       1483 Aug 13 2009 03:55:12 its/vrf1/XMLDefault7961GE-7915-24-2.cnf.xml
264       1483 Aug 13 2009 03:55:12 its/vrf1/XMLDefault7961GE-7916-12-2.cnf.xml
265       1483 Aug 13 2009 03:55:12 its/vrf1/XMLDefault7961GE-7916-24-2.cnf.xml
266       1188 Aug 13 2009 03:55:14 its/vrf1/XMLDefault7985.cnf.xml
267        402 Aug 13 2009 03:55:14 its/vrf1/ATADefault.cnf.xml
268       1152 Aug 13 2009 03:55:14 its/vrf1/XMLDefaultCIPC.cnf.xml
269        903 Aug 13 2009 03:55:16 its/united_states_7960-tones.xml
270       8777 Aug 13 2009 03:55:16 its/united_states_7960-font.xml
271       1313 Aug 13 2009 03:55:16 its/united_states_7960-kate.xml
272      19750 Aug 13 2009 03:55:16 its/united_states_7960-dictionary.xml
273       2740 Aug 13 2009 03:55:16 its/united_states_SCCP-dictionary.xml
 
 
Here is the IOS version:
 
cisco2821#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9_IVS_LI-M), Version 12.4(24)T1, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 19-Jun-09 15:13 by prod_rel_team
 
ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)
 
cisco2821 uptime is 43 minutes
System returned to ROM by power-on
System restarted at 13:42:02 Sydney Thu Aug 13 2009
System image file is "flash:c2800nm-adventerprisek9_ivs_li-mz.124-24.T1.bin"
 
(cut)
 
Cisco 2821 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID x
2 Gigabit Ethernet interfaces
1 terminal line
2 Virtual Private Network (VPN) Modules
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
254464K bytes of ATA CompactFlash (Read/Write)
 
Configuration register is 0x2102
 
 
Here is all the CUE info:
 
unity-express# sh software licenses
Installed license files:
 - voicemail_lic.sig : 100 MAILBOX LICENSE
 
Core:
 - Application mode: CCME
 - Total usable system ports: 8
 
Voicemail/Auto Attendant:
 - Max system mailbox capacity time: 6000
 - Default # of general delivery mailboxes: 20
 - Default # of personal mailboxes: 100
 
 - Max # of configurable mailboxes: 120
 
Interactive Voice Response:
 - Max # of IVR sessions: Not Available
 
Languages:
 - Max installed languages: 5
 - Max enabled languages: 5
 
 
unity-express# sh software versions detail
Cisco Unity Express version (7.0.1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
 
Applications:
 
 Name: Installer (7.0.1.0)
 Desc: Installer application
   id: a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573
 Type: (installer)
 
 Name: Thirdparty (7.0.1.0)
 Desc: Service Engine Thirdparty Code
   id: a3442277-7890-4782-9e6b-9d19efc1e0d8
 Type: (application)
 
 Name: Bootloader (Primary) (2.1.14)
 Desc: Service Engine Bootloader
   id: 13b08c00-19f7-4b81-97c7-f1d7fb7a8fd5
 Type: (bootloader)
 
 Name: Infrastructure (7.0.1.0)
 Desc: Service Engine Infrastructure
   id: a36e1be1-ce8a-4f53-ace7-1844262aa0b9
 Type: (application)
 
 Name: Global (7.0.1)
 Desc: Global manifest
   id: edceaf0b-a890-4045-9086-5452fac85eba
 Type: (application)
 
 Name: GPL Infrastructure (7.0.1.0)
 Desc: Service Engine GPL Infrastructure
   id: 9f112eb1-6f58-4dd4-8faa-8530467af3b9
 Type: (application)
 
 Name: Voice Mail (7.0.1.0)
 Desc: Voicemail application
   id: 8e7823e2-0e92-4470-8860-653246345f9d
 Type: (application)
 
 Name: Bootloader (Secondary) (2.1.14.0)
 Desc: Service Engine Bootloader
   id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8
 Type: (bootloader)
 
 Name: Core (2.4.0.2)
 Desc: Service Engine OS Core
   id: 430f25f9-0fed-48a4-b362-823937138501
 Type: (application)
 
 Name: Auto Attendant (7.0.1.0)
 Desc: Service Engine Telephony Infrastructure
   id: e3db91b0-f47d-460c-ad22-65001a5d45a9
 Type: (application)
 
 
Components:
 
 Name: CUE Voicemail Language Support (7.0.1.0)
 Desc: Languages global pack
   id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c
 Type: (plug-in)
 
 Name: CUE Voicemail UK English (7.0.1.0)
 Desc: British English language pack
   id: fa803d25-9c89-4171-a14c-ec12d6ed6b8c
 Type: (plug-in)
 
 
unity-express# sh version
unity-express uptime is 0 weeks, 0 days, 0 hours, 36 minutes
CPU Model:                    Pentium III (Coppermine)
CPU Speed (MHz):              498.775
CPU Cache (KByte):            256
BogoMIPS:                     985.08
SKU:                          Unavailable
Chassis Type:                 C2821
Chassis Serial:               xx
Module Type:                  NM
Module Serial:                xx
UDI Description:              Cisco 2600/3700/ISR Module
Disk Drive:                   40GB
SDRAM (MByte):                256
 
 
I have full internet connectivity:
 
unity-express# ping 4.2.2.2
PING 4.2.2.2 (4.2.2.2) 56(84) bytes of data.
64 bytes from 4.2.2.2: icmp_seq=1 ttl=245 time=184 ms
64 bytes from 4.2.2.2: icmp_seq=2 ttl=245 time=186 ms
64 bytes from 4.2.2.2: icmp_seq=3 ttl=245 time=186 ms
64 bytes from 4.2.2.2: icmp_seq=4 ttl=245 time=184 ms
64 bytes from 4.2.2.2: icmp_seq=5 ttl=245 time=183 ms
 
--- 4.2.2.2 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 741ms
rtt min/avg/max/mdev = 183.045/184.853/186.171/1.321 ms, pipe 2, ipg/ewma 185.393/184.725 ms
 
 
And can see the default gateway (CME's IP and Service-Module IP).
 
unity-express# ping 192.168.1.199
PING 192.168.1.199 (192.168.1.199) 56(84) bytes of data.
64 bytes from 192.168.1.199: icmp_seq=1 ttl=255 time=0.353 ms
64 bytes from 192.168.1.199: icmp_seq=2 ttl=255 time=0.257 ms
64 bytes from 192.168.1.199: icmp_seq=3 ttl=255 time=0.227 ms
64 bytes from 192.168.1.199: icmp_seq=4 ttl=255 time=0.216 ms
64 bytes from 192.168.1.199: icmp_seq=5 ttl=255 time=0.217 ms
 
--- 192.168.1.199 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 2ms
rtt min/avg/max/mdev = 0.216/0.254/0.353/0.051 ms, ipg/ewma 0.565/0.301 ms
 
 
 
unity-express# show configuration
!
! This adds all the platform CLI commands
!
 
! host name
hostname unity-express
 
! domain name
ip domain-name localdomain
 
! DNS Servers
ip name-server 4.2.2.2
 
! Timezone Settings
clock timezone Australia/Sydney
 
! NTP Servers
ntp server 192.168.1.199 prefer
 
 
end
Attachments:
 
cue-error.jpg (73 KB) (File Type Details) 
Error message seen on CUE
Error message seen on CUE
 
[+][-]08/13/09 05:31 AM, ID: 25087411Accepted Solution

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About this solution

Zones: Network Routers, Voice Over IP
Tags: cue, cucme, cme, ccme, unity, callmanager
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Solution Provided By: lrmoore
Participating Experts: 1
Solution Grade: A
 
[+][-]08/27/09 09:36 PM, ID: 25204980Author Comment

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