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DES 3550, Forgot password. Reset managed switch to factory defaults?

We have two switches on our network, and it appears someone applied a password to them. They are DES-3550 Managed Switches.

If I can't log in, how can I reset this switch to factory defaults to clear the password?

Thank you!

from_exp

hi!
in this case you have to contact your d-link support.

xyxlor

ASKER

OK ! Thanks, i sent them an email this morning... so hopefully they will get back to me soon.
If they give me anything relevant that can be shared, I will post it in the update.

If anyone else has any other ideas... i am still waiting for D-link to get back to me...

Thanks

xyxlor

ASKER

Email from D-Link received on Friday, Sep, 26, 2008.

Please call BCS Support at 1 877 354 6555.

Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465.

For D-Link's preferred Home Networking application please try http://www.networkmagic.com/nmlp/dlinksupport.php from Pure Networks. It simplifies Microsoft Networking and may allow you to trouble shoot your network on your own.

Thank you for networking with D-Link.

Sincerely,
Patrick Cline
D-Link Technical Support

ASKER CERTIFIED SOLUTION

from_exp

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xyxlor

ASKER

Just an update... and points will be awarded to you!

D-Link support says their Layer-3 switches can only be reset once logged into the switch. In the case of forgotten passwords... there is no solution!

from_exp

yepp, but they can reprogram flash in the lab.

CRISIL

Hi... we faced a similar problem with DES 3326 ( layer 3) switches and the solution i received from the technical support was to send them the MAC address of the switch. Typically it is present on a sticker behind the switch so you don ot need to log in for that. Send them the MAC address and they will give you a Master password for that. After logging in using the Master password you can reset the old password. I hope this helps you.