Link to home
Start Free TrialLog in
Avatar of brownmetals
brownmetals

asked on

Cisco Catalyst 3750 Port is Error Disabled

Good morning.
I have a Cisco Catalyst 3750 PoE switch that I'm trying to connect to a NetGear GS748T via the SFP (GBIC) ports (Gigabit uplink). I have purchased the necessary adapters and cable, but when I connect the two switches, the Cisco 3750 shows that the "port is error disabled." On the GUI interface, there are two SFP/GBIC ports (Gi1/0/1 & Gi1/0/2). Port 1 is lit up green and is connected to a different switch. Port 2 is yellow and displays a "port is error disabled" message.

I'm not real familiar with the CLI for this particular switch. I was hoping there is a way to figure out why the port is error disabled using the GUI interface. I have some possible thoughts, but haven't been able to find info on these as of yet:

1) Do the SFP/GBIC ports share a spot with other ports on the switch? For example, on the GS748T, the use of the SFP port disables Ethernet port 48 on the switch. Does the same hold true on the Cisco 3750?

2) Can both SFP/GBIC ports be used simultaneously? It would seem they would not be on the switch if they couldn't both be used at the same time.

Any help or guidance you can provide would be helpful.
Thanks in advance.

J
Avatar of Ken Boone
Ken Boone
Flag of United States of America image

Yes all sfps can be used simultaneously.  Log into the swith and do this
term mon

This lets you see the logging messages on the console

then do a shutdown on the err-disabled port
then do a no shutdown on that port.

The port will either come up normal or it will immediatlely go back into err-disabled state.  If it does you will see the message as to why.   If you have bpduguard enabled it would do this if the netgear is sending bpdu packets.  In that case turn off bpduguard
Avatar of brownmetals
brownmetals

ASKER

@kenboonejr

Thanks for the info. I'm not real familiar with the CLI, so I don't know the precise syntax for performing a shutdown of the port. The only way to do it in the GUI is to uncheck the "Enabled" box next to that port. However, it's already unchecked (disabled) and when I enable it, it just reverts back to being disabled. Actions performed in the GUI don't display messages in the CLI. Can you explain in more detail how I would disable and enabled that port?

Thanks,
J
So I can explain the CLI

telnet or ssh into the switch or just console into the switch

login

then do this
----------------
term mon
config t
interface gig1/0/x    - where x is the port on the switch
shutdown
no shutdown
exit
exit

------------------


Also do this command and paste the results:
show run int gig1/0/x    - where x is the port on the switch in question

Here's the results:

CS3750PoE(config)#interface gig1/0/2
CS3750PoE(config-if)#shutdown
43w3d: %LINK-5-CHANGED: Interface GigabitEthernet1/0/2, changed state to administratively

CS3750PoE(config-if)#no shutdown
CS3750PoE(config-if)#
43w3d: %GBIC_SECURITY_CRYPT-4-VN_DATA_CRC_ERROR: GBIC in port 65538 has bad crc
43w3d: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/0/2, putting Gi1/0/2 in err-disable state
43w3d: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to downexit
CS3750PoE(config)#exit


show run int gig1/0/2 results
=======================


CS3750PoE#show run int gig1/0/2
Building configuration...

Current configuration : 38 bytes
!
interface GigabitEthernet1/0/2
end

I guess the question now is if this SFP module is compatible with this switch.

SFP Model: MGBSX1
Switch: Catalyst 3750 with IOS Version
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

Is this a compatible SFP module? Is there a different one I should be using?

Thanks,
J
Well issue this command:

show interface status  

When you get to that sfp it will tell you something about it.  My guess is that it is not compatible.  If you stick with a cisco sfp you won't have a problem.
Here's what it comes up with:
Gi1/0/2                      err-disabled 1            auto   auto Not Present

Now that I look more closely, I believe the SFP module is designed only for Cisco's Small Business line of switches. It works perfectly with the Cisco ESW-540 24-port switches and it also works with the Netgear GS748T.

Here's what I was trying to do:

Cisco ESW-540 switch connects to a 2nd ESW-540 switch using SFP. One of those ESW-540 switches also connects to GB Port 1 on the Cisco 3750 (it must be using a different SFP module). I was trying to take GB Port 2 on the 3750 and connect it to the NetGear switch. Instead, I connected the NetGear switch to one of the ESW-540.

All network paths can be accessed. All devices on any of the 4 switches can access any of the other devices.

I guess what I'm not sure about is if this is the ideal setup. Yes, everything works, but could it be optimized by having a GB connection between the 3750 and the NetGear switch? I'm not sure it will make that big of a difference, but tried it anyway to find out these SFP modules aren't compatible with the Cisco 3750.

For now, everything works. I look forward to any additional feedback you may have.

Thanks,
J
ASKER CERTIFIED SOLUTION
Avatar of Ken Boone
Ken Boone
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
You said something that "made the light go on.:" No more than 2 hops.

Unfortunately, the 3750 is a 10/100 PoE switch and only has (2) GB ports. All the other switches, however, are GB switches with (4) SFP/GB ports each. Because I don't have the correct SFP module for the 2nd GB SFP port on the 3750, I can still make it work with the existing hardware.

Netgear GS748T - has printers & servers only
Cisco 3750 - has Wireless access points & some IP phone/PC users
ESW-540s - have PC & IP Phone users

Connect existing SFP from Cisco 3750 to Netgear switch
Connect NetGear switch to 1 of ESW-540
Connect NetGear switch to 2nd ESW-540
Connect ESW-540 to 2nd ESW-540

Same idea of limiting hops, but just organized with the NetGear switch at the root since it has (4) available SFP/GB ports and contains all servers and printers.  I think that will be the best use of the resources I currently have. Does that seem feasible?

Thanks,
J
the problem is the incompatibly .. what the the brand of the spf
if it not a Cisco then you need to implement this command in global config mode 8"service unsupported-transceive"*
then do shut , no shut on the port
The SFP modules for the ESW-540s work well with the NetGear switch as well. They are Cisco SFP modules. They just don't seem to work with the 3750. The SFP module I currently have in the 3750 is one I purchased back in 2006 and I can't seem to find the exact model number. Anyway, I think we have a solution that will work. Thanks again for your input.

J
well what was the solution ?????
The SFP module I have is incompatible with the Cisco 3750 switch. I'm using the ideas presented to reorganize the way the switches are connected so that no device is more than 2 hops from another device.
by any chance are you using "champion SFP"
No, they're Cisco SFP modules

SFP Model: MGBSX1
Switch: Catalyst 3750 with IOS Version
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

They're just designed for their small business line of switches like the ESW-540. I didn't realize that when I purchased it.
thank you..