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05.15.2008 at 07:33PM PDT, ID: 23407296 | Points: 500
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Wireless Card Disconnects While Downloading Windows Updates and Other Software

Tags: Microsoft XP, Microsoft XP, SP2, Wireless Networking, Dell, D600 Laptop, D600, Wireless network card disconnects and resets during downloads
The D600 Does the following:

1.  when working on internet, with a wireless connection the connection works fine.
2.  there is no network, and the connection is facilitated by a Dlink DI634 router enabled for DHCP
3.  The client is configured for DHCP and obtains all IP and DNS automatically
4.  The IP address and DNS connections are correct in IP config
5.  There is another client configured the exact same way, with the same settings, but does not have the problem.
6.  There is no firewall running (MS security and windows firewall is turned off)

This is about it.  The tough part is that it works fine until I try to download updates from MS, or software programs that i have purchased.  when surfing, there is never a disconnect.  let me know if there is  anyone out there with some input.

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Question Stats
Zone: Computer Hardware
Question Asked By: tjrinc
Question Asked On: 05.15.2008
Participating Experts: 2
Points: 500
Views: 0
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05.15.2008 at 08:18PM PDT, ID: 21579752

Rank: Master

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05.15.2008 at 08:33PM PDT, ID: 21579806

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05.15.2008 at 08:47PM PDT, ID: 21579856

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05.15.2008 at 08:55PM PDT, ID: 21579878

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05.16.2008 at 07:46AM PDT, ID: 21583198

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05.16.2008 at 01:31PM PDT, ID: 21586206

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05.16.2008 at 03:41PM PDT, ID: 21586997

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05.16.2008 at 07:43PM PDT, ID: 21587799

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05.15.2008 at 08:18PM PDT, ID: 21579752

Rank: Master

You would almost need a spectrum analyzer monitoring the area to watch for interference in order to catch what's causing the disconnects. Could be microwave, cordless phones, or even other nearby wifi networks operating on the same channel (or within 4 channels on each side).
 
05.15.2008 at 08:33PM PDT, ID: 21579806
well, i would have to say it is neither.  there is a system running right next to it with the same settings and it never disconnects.
 
05.15.2008 at 08:47PM PDT, ID: 21579856
Agreed, wireless can be kinda quirky & unreliable at times.  You could try another channel on the WAP, or move it a bit, closer would be good.
 
05.15.2008 at 08:55PM PDT, ID: 21579878

Rank: Master

What wireless card does the Dell have in it?
 
05.16.2008 at 07:46AM PDT, ID: 21583198
it is an intel PC2100 Lan card
 
05.16.2008 at 01:31PM PDT, ID: 21586206

Rank: Master

Well, that's a 802.11b card, so I would suggest looking in your router setups and making sure it's not set to 11g-only, and try it with turbo mode disabled as well.
e.g.
In the router's web interface, click the Home tab along the top, and the Wireless button on the left side... then set
Super G Mode to Disabled,
Transmission Rate to Auto, and
802.11g-Only Mode to Disabled
Then click the Apply button at the bottom and let the router reboot.
 
05.16.2008 at 03:41PM PDT, ID: 21586997
i went into the setup and it was already disabled on the turbo and the G only.  However, i discovered late last night that there was a massive conflict in the 2100 utilities and windows as windows was set to control it.  after that, the problem was less erratic but there nonetheless.  is it possible that it has to do with the age of the wireless card and its capability?  

i also discovered that the wireless connection was consuming more resources as i connected the laptop via hardwire and it ran much more smoothly on all functionality (not just network access) including the loading of programs.  in fact, it is much quicker now.  i still want to resolve the issue though.  
 
05.16.2008 at 07:43PM PDT, ID: 21587799

Rank: Master

Yeah... read this whole message before taking any of these steps.

Uninstall the Dell/IntelPro 2100 connection utility in Add/Remove Programs, then in Device Manager right-click the 2100 card under Network Adapters and choose Uninstall (this step actually uninstalls the driver[s]).

When that's done go to C:\Dell\Drivers\R105328 and run the setup.exe or install.exe program in that folder.

If you don't have that folder, go to
http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R105328&osl=en&deviceid=4155&fileid=135925
and download the newest (07/27/2005) driver/utility package for that card in Dells before starting this whole process.

You might want the manual too, while you're there - that's at http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R105331&fileid=135983

If that doesn't clear it up you can switch it to use the windows zero configuration service instead of the Intel utility, but quite often the 'clean' reinstall does help intermittent connectivity problems.
 
 
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