I had this same issue when installing the VZAccess manager on a Vista machine. I fixed it by starting the "Telephony" service:
GO to start-->run-->type in services.msc-->scroll down to Telephony right click on it and select START
After the service is started, try re-installing the VZAccess software.
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by: dmwynnePosted on 2009-06-05 at 12:38:46ID: 24559561
Did they have you remove VZ manager, pantech from add/remove programs as well as go to the c:\program files and delete any pantech or verizon folders then reboot and reinstall. Everytime I've installed on of these cards part of the process is when promted you insert card, windows hardware kick in and installs it and the verizon install continues.