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Asked by Ditch_Doctor in Wireless Network Cards & Adapters, Wireless Technologies, Wireless Networking
I am attempting to simply install a verizon wireless air card (Pantech UM175) on a dell inspiron 8600. I loaded the vz access manager software (version: 6.10.10-2247b)) from the cd, and then connected the air card. Thats when problem started.....instead of loading the driver from the plug & play air card, it activated the windows new hardware installation wizard, and the vz software didn't recognize the air card. I tried uninstalling & reinstalling the s/w several times, and checked the device manager & event viewer but couldn't find the culprit. I called verizon tech support and after doing all the troubleshooting steps I had already done and the air card still not being recognized, they assumed the air card was bad and I went back to the verizon store and they replaced it. They tried to install it in the store but had the same problem, so I brought it home and tried uninstalling norton internet security, and disabling the firewall but it did not help. So I then tried testing the s/w & air card by installing it on a new laptop and it worked perfectly. I re-examined the configuration on the original laptop and it's resources are consistant with the verizon s/w & h/w requirements - it has an intel centino mobile processor @ 1.5Ghz & 1GB of ram with integrated audio & video that has all passed benchmark testing. The only thing I can conceive is that there is possible software that might be in conflict, except that verizon local head of tech support says that they have a rediculously low margin of s/w conflict that they see on a regular basis - almost never. I've scoured all of the verizon tech support forums with no luck, so I'd appreciate any suggestions you might have. Thanks....DD
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625
