Question

no connection to printer or lan via wireless but ok on LAN

Asked by: rslive

Hi,

Have a strange issue with a customer laptop running XP Pro.  I have setup his wireless to connect to the office access point and he can connect to the net but cannot connect to shared printers or mapped network drives.

Once he plugs in the LAN cable all is ok with network printing and network drives working correctly.

Other laptop users are fine except a user last month who had the same issue with another laptop which has since been swapped out.

As this has happened twice it could be the access point, any pointers would be appreciated.  Thanks

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Asked On
2009-11-04 at 02:17:46ID24870351
Tags

Wireless

Topic

Wireless Network Cards & Adapters

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: PeteJThomasPosted on 2009-11-04 at 03:22:54ID: 25738196

I think a little more detail would be useful here - i.e. Do you have many access points or just the one? What kind of authentication do you use for your WLAN?

For example, if you only have a single access point, and all other laptop users are fine when connected to this AP, I would assume the AP itself is fine. However if you have several APs, can you confirm whether or not this particular user is always connecting to the same AP when he has the problem?

If you can bulk out the details surrounding this it would give a better indication of where to start looking for the problem... :)

Cheers!

Pete

 

by: rslivePosted on 2009-11-04 at 14:09:24ID: 25744540

Hi,

This is one of 3 access points in the building, they are all the same, Netgear Prosafe WG102 but are not connected to each other.  Authentication in via WPA-PSK and other laptop users can connect to any AP and use the ptinter and mapped drives.

As mentioned one user has had issues with another access point which has now since been removed and replaced with the new access point so it could be network related which is strange as all other users are fine.

Tested the user on another of the AP's and same issues so it's not related to just one AP.

I can ping the servers from the laptop and the laptop has a DHCP address from the server.  I have checked all the AP's and they have the same network settings.

Hope this helps

Thanks, martin

20120131-EE-VQP-002

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