Question

Vista, USB Mouse - USB Human Interface Device (The system cannot find the file specified)

Asked by: smejkal

I just setup a brand new HP/Compaq C700 laptop.  When you plug in ANY usb mouse, the box asks if you want to install the driver automatically for "USB MOUSE".  Vista fails to find the driver.  if I manually point to look in the c:\windows\system32\driverstore it will say the following.  "Windows encountered a problem installing the driver software for your device Windows found driver software for your device but encountered an error while attempting to install it. USB Human Interface Device The system cannot find the file specified.  If you know the manufacturer of your device, you can visit its website and check the support section for driver software"   Ok, so what's up?  This mouse works just fine on any other Vista laptop.  I've tried 3 other USB mice with the same results. I've tried all usb ports. What files are missing and how can I get this to work?  The laptop is brand new.  All I did was run all  the latest updates, symantec, and office.2007.  Suggestions?  All other USB devices work just fine. (USB hard drive, flash drive, etc) I've made sure the USB mouse is the only device plugged in while testing.

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Asked On
2007-10-31 at 10:18:56ID22930362
Tags

vista

,

usb

,

device

,

human

,

interface

Topics

Mice / Keyboards

,

Windows Vista

Participating Experts
3
Points
0
Comments
7

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Answers

 

by: ebjersPosted on 2007-10-31 at 14:17:23ID: 20189144

GO to HP's website and download the latest drivers (spacificaly USB drivers) for your laptop.  Install them and try again.

eb

 

by: smejkalPosted on 2007-11-01 at 18:01:35ID: 20197726

I tried installing the USB and other chipset drivers from the hp presario c700 support site. (no change)
I then went into device manager and deleted ALL usb controllers/hubs, and rebooted so they would reinstall. (reinstalled, tested mouse, SAME problem!!!)  ok next problem is the USB Root Hub devices I removed all came back as "unknown device" I'm unable to reinstall usb devices correctly at all now that they were removed.  I called HP support and they walked through many things including trying to use another user account, and deleting under safemode. (noluck)  I'm forced to do a compelte system restore and start from scratch.  I dont think it's possible to fix this mess at this point. (oh well, I tried)

 

by: ebjersPosted on 2007-11-01 at 19:36:23ID: 20198045

It sounds like you may have a bad USB controler, how old is the computer.  You may want to call HP and see abouit a replacement.

eb

 

by: smejkalPosted on 2007-11-02 at 03:03:46ID: 20199178

The computer is only 3 days old (brand new)  I just did a complete system OS restore from scratch.  Everything is ok now that's its a fresh factory imaget.  I dont know what was corrupted but I gave up trying to fix it.  It was quicker to just start over at this point.

 

by: YGregersenPosted on 2007-11-21 at 11:57:11ID: 20330560

In XP you can go into the registry and delete out the USB entries, including unknown or corrupted devices. This usually let windows XP find them again on the next plugin of the device

However, in Vista, they no longer let you delete them. They have to be 'uninstalled'. After having a similar issue as to the OP I went through device manager and uninstalled the offending device and even uninstalled the USB hub it was on. Rebooted and viola it finds the device again.

 

by: Computer101Posted on 2008-07-25 at 18:33:08ID: 22093375

PAQed with points refunded (500)

Computer101
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