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7.5

Synaptics touchpad does not work - brand new laptop

Asked by wisdomseeker2000 in Mice / Keyboards, PC Laptops, Miscellaneous Hardware

Tags: mouse, laptop, touchpad, acer, aspire, 6920, 6920g, synaptics, vista

I bought a brand new acer aspire 6920g laptop a few days ago and the touchpad does not work - the mouse does not move.

I have tried installing the latest drivers with no success also have done two system re-installs from the recovery cd with no success.

Have also updated computer to the latest windows updates with no success.

The touchapd is a synaptics touchpad however device manager says:

Plugged into ps/2 port
This device is working properly.

But when you go to hardware settings via control panel and mouse... the touchpad does not register in the synpatics hardware menu.

Have also tried using the laptop with and without the battery with no success.

How do I fix this issue other than getting this laptop sent to the acer servicing centre?
[+][-]02/19/09 03:34 AM, ID: 23680105Accepted Solution

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About this solution

Zones: Mice / Keyboards, PC Laptops, Miscellaneous Hardware
Tags: mouse, laptop, touchpad, acer, aspire, 6920, 6920g, synaptics, vista
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Solution Provided By: MASQUERAID
Participating Experts: 3
Solution Grade: B
 
[+][-]02/19/09 04:01 AM, ID: 23680264Assisted Solution

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[+][-]02/19/09 08:33 AM, ID: 23683216Assisted Solution

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[+][-]02/19/09 08:41 AM, ID: 23683346Assisted Solution

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[+][-]02/19/09 08:48 AM, ID: 23683419Author Comment

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[+][-]02/19/09 08:53 AM, ID: 23683493Assisted Solution

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[+][-]03/05/09 11:13 AM, ID: 23809188Author Comment

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