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8.6

Cannot resolve HP 2710 print error - "Error found when printing document..."

Asked by csscouter in Printers by HP

Tags: error, 2710, firmware, hp

Hi, all, and thanks for being here...!

I recently purchased a new HP 2710 All-In-One and have installed the software on 3 machines on my network. None is able to print a document. Network configuration:
Webstar cable modem, connected to:
   Linksys BEFSX41 V2 broadband firewall 4 port router, DHCP server, fixed IP 188.177.1.1, latest firmware - devices:
      (1) Linksys WAP54G V2 wireless access point, fixed IP 188.177.1.2, WEP enabled, serving "B" network devices only, also latest firmware (Not using wireless for the HP 2710, but have other devices that use it from time to time - only one of those is DHCP, the rest are fixed IP, verified that I have no IP address conflicts - DHCP address assignment starts above the last fixed IP address).
      (2) NetGear 10/100 PCI Ethernet card on my primary computer (Win 2K SP4 + all subsequent updates), fixed IP 188.177.1.100, no firewall software but am running Norton AntiVirus.
      (3) HP 2710, fixed IP 188.177.1.104
      - all devices are hardwired, CAT5 cable, 2m max length, using gateway 188.177.1.1, subnet mask 255.255.255.0. All devices are addressable on the network, and I can access the embedded web server on the printer just fine, as well as ping its IP and its host name as defined on the device itself.

I found some references on Google to similar problems relating to a misformatted entry in <system drive>\winnt\system32\etc\hosts, but I checked and all seems OK. I remapped the printer's port entry to the fixed IP 188.177.1.104 from the installation-supplied value of HP + the printer's MAC address, but that didn't help the problem, either. I of course rebooted both PC and printer multiple times, reverified connectivity to the network for those devices, attempted to print and encountered the same problem.

One strange symptom: when attempting to update a printer parameter from the embedded web server, I never get a response back from the server, but the parameter is changed when verified by a shift-reload. Could this "return" problem be symptomatic of a problem with 2 way communications in general with the printer? Just a thought...

Would sure be happy to award points for a resolution to this... Thanks for your consideration...
[+][-]05/30/05 12:44 PM, ID: 14109440Accepted Solution

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About this solution

Zone: Printers by HP
Tags: error, 2710, firmware, hp
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Solution Provided By: newuser4
Participating Experts: 2
Solution Grade: A
 
[+][-]05/30/05 09:08 PM, ID: 14110745Author Comment

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