[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
5.6

JetDirect, HP 5000 LaserJet network printer and W2000 Server

Asked by tjb4011bb in Printers by HP

Tags: hp, printer, 5000, network, jetdirect

I need help.  I can no longer print nor connect to my HP5000 (attached to network via JetDirect EX Plus print server) from any workstation.  This problem just appears to have "happened".  Everything was humming along quite nicely until last week and then...BAM!

My setup is as follows:

Compaq Proliant ML350 server with Windows Server 2000 (just installed all latest packs, etc.)
WatchGuard Firebox X500
Dell PowerConnect 5224 switch

Workstations all run either XP or 2000Pro.

I can print test sheet from server to HP5000.  I can ping the IP (192.168.0.54) successfully.  However, when using the HP Install Network Printer Wizard...I get a big bag of nothing.  Even when specifying the EXACT same IP address that pinged successfully just moments earlier.  AAGH!

I can ping the IP of the print server from workstation.  I can find the printer when attepting to re-install on workstation via the Add Printer Wizard and searching for it...however, when trying to install it comes up with following error message: "Windows cannot connect to the printer. Either the printer name was typed incorrectly, or specified printer has lost its connection to the server. Blah, blah, blah..."

I can't think of anymore pertinent information.  Let me know if I need to clarify anything else...and PLEASE, speak English.  I am Sytem Admin by default, not choice, and certainly not because I know what I'm doing.
I feel certain that the answer is relatively easy for many of you and that I am seriously overlooking something or confused by all the pretty lights and numbers, but this is Urgent...thus the 500 points.

Thanks.

Ben Ledbetter
Thomas J. Brennan Architects




[+][-]07/30/05 10:31 AM, ID: 14562224Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]07/31/05 02:55 AM, ID: 14564394Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]07/31/05 08:46 PM, ID: 14567389Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]07/31/05 10:15 PM, ID: 14567578Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/01/05 05:58 AM, ID: 14569388Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/01/05 07:39 AM, ID: 14570326Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/01/05 10:19 AM, ID: 14571936Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/02/05 08:26 AM, ID: 14580075Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/02/05 09:55 AM, ID: 14581022Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/03/05 03:43 AM, ID: 14586976Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/03/05 09:31 AM, ID: 14590405Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/04/05 01:06 AM, ID: 14596009Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zone: Printers by HP
Tags: hp, printer, 5000, network, jetdirect
Sign Up Now!
Solution Provided By: pysches
Participating Experts: 3
Solution Grade: B
 
[+][-]08/04/05 07:26 AM, ID: 14598487Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]08/05/05 12:50 AM, ID: 14605462Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]08/05/05 06:35 AM, ID: 14607314Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-89