Is your printer connected to the same subnet as your PC? If not, you'll need to add additional subnet info to the JetAdmin discovery options.
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HP JetAdmin Utility does not list printer.
I have a Laserjet 5si which was configured for another network. I did a cold reset. I now have a new IP address and the printer is configured. I can ping both the IP and host name. This printer has a jetdirect card, but when I go to the Jetdirect Admin Utility on the server it does not list this printer. What do I need to do to see this printer?
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Answers
what are the network details for your printer - log them and let us know your ip and subnet of you network and we will be able yto sort this out quicker..
what newuser4 says is spot on..
however i really would suggest you uninstall Jetadmin from any/all of your machines that have it.. it has been replaced and the ports used are very chatty and the program itself is quite unstable so you may have problems.
if you require a management tool for a number of printers try web jetadmin..
http://h10010.www1.hp.com/
or if you just need to install the printer use the INPW tool as sugested by newuser4
either that or you can setup and lpr port to print to the device - same procedure as before only specify lpr rather than standard tcp/ip port...
btw what firmware version is you jetdirect.... i would suggest upgrading it as the latest is over 08.49 and it should fix quite a few bugs and make it more compatible wit more printing ports - eg standard and HP stadnard tcp/ip ports..
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by: newuser4Posted on 2005-08-11 at 09:38:23ID: 14653225
If you are using Windows Xp or Windows 2000 you could try the following procedure:
Select:
Start -> Printers -> Add a new printer -> Local printer -> Skip autodetection -> Hp LaserJet 5si -> Add port -> Standard Tcp/ip port
and insert here the ip address assigned to your printer.
Not all JetDirect card are compatible with Standard Tcp/ip port monitor, sometimes you need to use Hp Network Install Printer Wizard (Hp JetAdmin utility has been discontinued) to install Hp Tcp/ip port monitor, available here:
http://h20000.www2.hp.com/
Remember to turn off firewall (installed by default with Windows Xp sp2) before using printer discovery feature, it could block network scan performed by the Hp utility.