Printer status goes offline on desktop

As I stated in my previous comment when the device is showing offline from the computer, I can still ping the IP address of the printer and the printer looks to still be online.

One of the common problems is in the port configuration for the printer on the computer. try this and tell me what it does for your issue.

On one of the computers

1) Open the Printers or Printers and Faxes folder.

2) Open the Properties of the printer and the Ports tab.

3) Click Configure Port.

4) Uncheck SNMP Status Enabled.

Try a test print if it doesn't resolve it then do a re-boot and try again although I don't think you'll have to though.

Keep me posted

 

Do you have enough space on the print server?  Check for hard drive space if you do a lot of printing and alot is queued up.


Ray

hladamjr,

I will try your recommendation as soon as I can this week hopefully and get back to you.

Thanks.

We are having a very similar problem.  Our 2600 printer will print a single job and then it goes offline.  After cycling the power it works perfectly for one more job before going offline again.  

I have noticed that I can print as many configuration pages from the menu as I want.  

I have removed the Jet Direct card and replaced it with a Netgear "printserver" and it has not helped at all.

I am still at a loss.  The print device goes offline only after a reboot of the computer.  I can recreate the print device in printer setup using the  same tcp/ip port going to a static ip and it will work, then as soon as I reboot it goes offline.

This happens on two computers the other computer stays online all the time whether you reboot or not.  So, it is not the printer.

If your bios cmos settings for printer are ecp or epp or
unidirectional, you can try different choices in there.  I think
your printer requires bi-directional, such as ecp.  Maybe your
bios cmos setup doesn't allow you to choose, I am not sure.


Beyond that, the driver installed with your Windows XP, if the
correct one, should be okay, unless it got corrupted somehow.  You
could remove the BJC in Printers, and then Add it again.  In my
Windows 2000 the BJC-610 is listed for adding, so I presume it is
listed in your Windows XP as well.


If you have other devices installed to use the same port, either
try switching them to Lpt2 temporarily as a test, or uninstall the
drivers for them, or use Device Manager to "disable in this
hardware profile", temporarily as a test.  In case there is a
conflict over the Lpt1 port.


The same goes for any sharing box or device that might be plugged
into that port, remove it as a test, and have the printer as the
only device connected during testing, just to narrow down what
might be happening.


Check the print device listed in Device Manager to see if there
are any conflict reports, or in your System Information.


You can also find the printer commands that produce a form feed,
etc., and try sending those to the printer.  It shouldn't print,
but should advance the paper.  If those commands get through, then
you at least know the OS is communicating to the printer and
device, through the cable.


From a Command Prompt window, you can also use commands such as:


copy somefile.txt Lpt1:


Dir > Lpt1:

Did you change the printer setting as suggested below previously?

On one of the computers

1) Open the Printers or Printers and Faxes folder.

2) Open the Properties of the printer and the Ports tab.

3) Click Configure Port.

4) Uncheck SNMP Status Enabled.

I didn't see a comment as to whther you had done so yet.

I checked SNMP setting it was already unchecked

I'm having exactly the same problem with my Konica Minolta Magicolor 2450

Here is the link to download the HP Standard TCP/IP port

ftp://ftp.hp.com/pub/networking/software/hpspm98.exe

oops, that's the Win 98 version
for Win NT/2000/XP version download
ftp://ftp.hp.com/pub/networking/software/hpspm1707_en.exe

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
    Split: jgillmore {http:#17529045} & tonysheridan {http:#17563523}

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

compfixer101
EE Cleanup Volunteer

I had the printer offline problem.  This solution made me check the port - somehow, the IP address of my printer had changed.  When I updated the address, everything worked.

I had a similar problem with HP network printers going offline.  OS is Vista Business and they were always TCP/IP printer ports.  This occurred with a LaserJet P1505 and LaserJet 8150 and others.  Thanks to this thread I went to the ftp site listed above and downloaded the HPStandardPortMonitor.exe file, once installed, and the IP printers connected through the new HP TCP/IP port the printers stay Ready!

Thanks!

~Justin

I know this thread is a little older, but I had the same problem on a new Laserjet p2055.  I updated the firmware on the printer and that fixed the problem.  Was using a windows standard TCP/IP port.

I was having a similar issue on a MFC networked Sharp device.  I was able to fix the issue by disabling SNMP on the actual printer device instead of the workstations ports.  After doing that all the PCs with the issue went from offline to ready.