Yes. Powered off, unplugged the USB, but didn't try a different port. Will try this and winsockxpfix tonight. Thanks.
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Can't scan because HP Solution Center cannot detect my HP printer
Am unable to get HP Solutions Center to open. Recently installed drivers and software for several HP All-in-one printers. The printers work fine as printers, but am unable to scan. Have followed instructions from HP to delete any superfluous imaging devices in device manager.
When launching HP Solution Center, a small grey screeen opens, followed by this error message: "No HP devices have been detected. HP Solution Center will close now." when I click "OK", it does in fact close.
HP Solution Center will fail to detect the printer even while IT IS ACTUALLY PRINTING A DOCUMENT!
Saw a reference to Solution Center problems in the HP Forum suggesting a Winsock problem. But I wasn't sure it applied to my situation and looked scary to carry out.
Any thoughts anyone?
___________
Windows XP SP2
PIII 1.5Ghz
RAM = 1.5G
remaining harddrive space = 3.4G
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Answers
Is this printer plugged in through a Hub or direct to the USB card? Try Card.
Also, from http://h10025.www1.hp.com/
Windows 2000 and XP: The all-in-one will print but will not scan
If the HP all-in-one will print and does not show any symptoms of communications problems, but will not scan, there may be a problem with the Usbscan.sys file in Windows.
Microsoft support document 320549 indicates that there may be a problem with the Usbscan.sys file. HP has contacted Microsoft and is currently investigating this problem. Microsoft may have a solution in the form of a newer version of USBscan.sys. Click here to view Microsoft document 320549.
NOTE: One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.
Possible workaround for Windows XP
Changing the compatibility mode for the HP software may allow scanning to work correctly. Follow these steps to change compatibility mode:
1. Right-click the icon for the HP Director on the Windows Desktop, and then click Properties. For some models this icon will be named after the all-in-one model.
2. Select the Compatibility tab.
3. Click Run this program in compatibility mode for: to select it, and then select Windows 2000 in the drop down menu of Windows versions.
4. Click OK.
Also
See http://support.microsoft.c
Oh My Gosh!!!!!!!! I CAN SCAN!!!!!!!
I tried delete (via Add/Remove Programs) every instance of HP software on my computer. And with them, the printers, too.
Reinstalled the basic corporate drivers - didn't work - deleted.
Installed the full driver pack- 280 Mb dowload. There was a bigger one, but I chose this slightly smaller one. Not sure why. Now I have a new problem:
HP Director installed instead of the much hyped HP Solution Center. When I TRIED to scan,
I am having a similar issue, same error. I have ran the uninstaller provided by HP through all 4 steps and tried reinstalling the software for my printer.
System is an HP laptop w/ Vista Ultimate "64 Bit"
Printer is an HP L7780
I have tried just about everything and am about to reformat my system. Thing is that it was working for a while and now for some odd reason stopped. I am thinking it has something to do with an update. I have deleted all programs associated with the printer and HP Solutions Center.
Ideas ??
For those who still have issues and waiting for the miracle to happen please following instructions on this link http://forums11.itrc.hp.co
Hope, you all find the solution.
Thanks,
Vincent
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by: mtz1of4Posted on 2007-02-26 at 11:26:49ID: 18611653
Well, if the winsock problem involved running winsockxpfix, I would try it. That program won't muck up your system.
http://www.snapfiles.com/g
Have you powered off your printer, unplugged the usb connection and reconnected the usb into a different port?