Advertisement

02.26.2007 at 09:20AM PST, ID: 22413818
[x]
Attachment Details

Can't scan because HP Solution Center cannot detect my HP printer

Asked by xpjim in Printers by HP, Windows XP Operating System

Tags: solution, center, devices

Am unable to get HP Solutions Center to open. Recently installed drivers and software for several HP All-in-one printers. The printers work fine as printers, but am unable to scan. Have followed instructions from HP to delete any superfluous imaging devices in device manager.

When launching HP Solution Center, a small grey screeen opens, followed by this error message: "No HP devices have been detected. HP Solution Center will close now." when I click "OK", it does in fact close.

HP Solution Center will fail to detect the printer even while IT IS ACTUALLY PRINTING A DOCUMENT!

Saw a reference to Solution Center problems in the HP Forum suggesting a Winsock problem. But I wasn't sure it applied to my situation and looked scary to carry out.

Any thoughts anyone?

___________
Windows XP SP2
PIII 1.5Ghz
RAM = 1.5G
remaining harddrive space = 3.4GStart Free Trial
[+][-]02.26.2007 at 11:26AM PST, ID: 18611653

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]02.26.2007 at 12:46PM PST, ID: 18612292

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03.03.2007 at 01:31AM PST, ID: 18646568

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03.03.2007 at 06:27AM PST, ID: 18647096

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Printers by HP, Windows XP Operating System
Tags: solution, center, devices
Sign Up Now!
Solution Provided By: mtz1of4
Participating Experts: 4
Solution Grade: A
 
 
[+][-]03.04.2007 at 06:12PM PST, ID: 18652142

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03.04.2007 at 06:13PM PST, ID: 18652147

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03.04.2007 at 09:37PM PST, ID: 18652771

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20080716-EE-VQP-32