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11.09.2007 at 09:41AM PST, ID: 22950610
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Printer Spooler Subsystem crashes when printing any PDF file to HP 1020 USB Laser Printer

Asked by microdome7 in Printers by HP, Adobe Acrobat, Drivers

Tags: , , , ,

When printing any PDF file to my clients HP 1020 USB Laser Printer (newest drivers installed), it crashes the printer spooler subsystem.  We have to unplug the printer, stop the print spooler, restart print spooler, remove job, delete printer, and then plug printer back in.  It prints fine to word, excel, test pages, etc.  The computer is running XP Pro SP2.  3 others in the office have the exact same setup and can print it just fine.

I can also print PDF to a network HP 4100N just fine.    The error report shows that the issues was in spooler.exe with module ZSR.dll.

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[+][-]11.09.2007 at 09:51AM PST, ID: 20251406

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[+][-]11.09.2007 at 10:47AM PST, ID: 20251929

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[+][-]11.09.2007 at 11:10AM PST, ID: 20252107

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[+][-]11.12.2007 at 07:46AM PST, ID: 20264755

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[+][-]11.30.2007 at 05:41AM PST, ID: 20381781

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[+][-]12.13.2007 at 08:58AM PST, ID: 20465720

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[+][-]01.07.2008 at 12:38PM PST, ID: 20602983

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[+][-]01.07.2008 at 01:04PM PST, ID: 20603200

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About this solution

Zones: Printers by HP, Adobe Acrobat, Drivers
Tags: spooler, pdf, hp, 1020, print
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Solution Provided By: ryansoto
Participating Experts: 5
Solution Grade: B
 
 
 
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