Question

HP 4650 tray 3 won't work

Asked by: stagetech

I have two HP 4650 Colour Laserjet printers. Both run latest firmware from HP site (June 07 i think). I have now got a third tray from HP. A proper tray 3 for this model. However it will nto work on one of the printers. Hard resets, cold boots, cleaned contacts etc etc. One answer is to physically swap the printers around but as they are on different floors I don't really fancy that. Any ideas?

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Asked On
2008-03-27 at 11:12:29ID23275048
Tags

HP

,

Colour Laserjet

,

4650

Topic

Printers by HP

Participating Experts
2
Points
100
Comments
11

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Answers

 

by: joedPosted on 2008-03-28 at 16:02:22ID: 21234680

Have you tried the tray on a different printer. This will determine if the printer or the tray is the problem.

 

by: stagetechPosted on 2008-03-28 at 16:54:43ID: 21234845

Thats got to be my next move. Because the other printer is a trek away i have to get the timing right!

 

by: stagetechPosted on 2008-04-02 at 06:09:47ID: 21262596

I will try this on Friday when I am onsite.

 

by: printerguyPosted on 2008-04-02 at 18:34:59ID: 21269131

    When you say it "doesn't work", are your referring to 'it does not pull paper from that tray'?? OR the printer does not recognize that the tray exists?  Run the 'configuration' page, under the 'information' menu. Look at the tray settings. It will tell you if it recognizes tray 3. Be sure you have the printer turn 'off' before stacking any optional trays. There is a slight chance, the connecting block may be broken. Physically look at the bottom of the 'printer' to confirm this, IF it is 'not' recognized on the config. page.

 

by: stagetechPosted on 2008-05-13 at 12:59:28ID: 21558728

Printer doesn't even see the tray. Have ignored it for a week or two. But more pressing now. I multi site so easy to take my eye off some of the smaller bit fiddly issues.

 

by: printerguyPosted on 2008-05-13 at 15:39:25ID: 21559899

The 'contacts' may have been damaged when 'stacking' it or it could have been damaged previously.
OR
If it doesn't show up on the configuration page, the printer does not recognize it. MAKE SURE THE PRINTER was TURNED OFF before STACKING. If the printer was already turned 'on' it will not recognize that it exists. If you have already 'recycled' the power switch, this is not the problem.

 

by: stagetechPosted on 2008-05-20 at 10:00:03ID: 21608094

Have already cycled power and this didn't wake it up as it were... Could it be a duff board in the tray maybe?

 

by: printerguyPosted on 2008-05-28 at 08:51:30ID: 21661555

Stagetech,  does the lower optional tray show it's 'installed option' on the 'configuration' page?? If it doesn't, you need a tech to help you.

 

by: stagetechPosted on 2008-06-02 at 13:12:51ID: 21695246

Hmmm i have looked for this and cannot see it. Think I may call HP next.

 

by: stagetechPosted on 2008-06-26 at 01:10:27ID: 21872612

Tray has had it. Sadness.

 

by: stagetechPosted on 2008-07-08 at 03:43:19ID: 31443531

Printerguy knows his HP boxes.

20120131-EE-VQP-002

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