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05.07.2008 at 01:37PM PDT, ID: 23384227
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HP laptop shuts down after HP printer software install

Asked by pjfromny in Printers by HP

Tags: HP, printer software

Computer: HP Pavilion 5000, running Win XP Pro.
I bought Officejet 5610, and installed HP software that came with it.  Following installation, some features would not function, i.e. Image Zone and the "scan to" setup.  Each time I booted, the Installer box would start, and finally a Microsoft .NET framework error appear, indicating "object reference not set to instance of object."

I attempted to uninstall printer software and reinstall.  Computer will not boot at all into safe mode.  Begins to run through list of drivers and stops and shuts off.  I was able to catch it a couple of times and boot into diagnostic startup, and use "remove programs" to remove most of HP printer stuff, but computer still just shuts off when booting normally.

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[+][-]05.07.2008 at 02:06PM PDT, ID: 21520357

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[+][-]05.08.2008 at 01:01AM PDT, ID: 21523036

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About this solution

Zone: Printers by HP
Tags: HP, printer software
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Solution Provided By: nobus
Participating Experts: 1
Solution Grade: A
 
 
[+][-]05.11.2008 at 07:40AM PDT, ID: 21542545

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[+][-]05.11.2008 at 08:36AM PDT, ID: 21542692

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[+][-]05.14.2008 at 05:34AM PDT, ID: 21563373

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[+][-]05.14.2008 at 07:44AM PDT, ID: 21564751

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