Received error message 49 AC18. Cross referenced with HP online support and it says critical firmware error has occurred. It says the resolution is to turn the device off and then if the problem persists to contact HP support.
We thought the problem was sorted after a firmware upgrade but now it has returned (or perhaps never really
went away). The files being sent to the printer are various formats. Most are plain text.
We have upgraded the firmware to the latest version - still happens
The printer is on a network so we have tried it from a different location - still happens.
We tried sending a 288 page document to it and it worked fine.
The owner of the printer noticed that the display panel sometimes comes on saying 60 and
before the problem it came on saying 80. I think this is related to the amount of memory in
the printer. I could find no further information on HPs website regarding this. The printer is no
longer on warranty with HP.
Originally the printer did have a print server attached to it so we removed it from the equation
and now have the printer printing directly from the network server. The problem remains.
Notably when they print out a batch of invoices it always seems to toward the end of the F
and the beginning of G when it happens. However this same thing doesn't happen on any
other printer they have.
I'm starting to think the problem is with the internal memory of the printer.
Any suggestions for a fix would be appreciated.
Printer information from configuration page
HP Laserjet P3005
Model Q7815A
DC Controller F
Printer serial CNFW6DG0JG
Formatter number KH206Z9
Firmware datecode prior to upgrade 20061031 02.037.0
Service ID 17067
PS Wait Time-out 300 seconds
Engine cycles 181434
Installed Personalities and options
PS (20010402)
PCLXL (20010402)
PCL (20010402)
DIMM Slot 1: 16 MB DDR
EIO 1 Empty
RAM Disk Storage 4 Mb capacity
Embedded HP JetDirect J7979E 10.0.39.46
Memory
Installed DIMM Memory 16 MB
On board Memory
System 64MB
Total RAM 80MB
DWS 3.00
Automatic Resource saving enabled
Event log
Number of entries in use 50
Maximum Number of Entries 50
Three most recent entries:
Number Engine Cycles Entry
50 181389 49.4C02
49 181261 49.4C0B
48 181269 49.4C2D
Security
Control Panel lock: None
Control Panel password disabled
File system access
PJL ENABLED
PML ENABLED
NFS ENABLED
POSTSCRIPT ENABLED
DIRECT PORTS (USB/IEEE 1284) ENABLED
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