Help to install HP Photosmart driver for Windows Remote Desktop

In the other solution you say "Open the Remote Connection window.  When you open it, click the "RESOURCES" tab.  Check the PRINTERS box."

She has done all of the above.

"If you have the appropriate privleges setup on the server, you would then be able to install your printer's appropriate drivers, and use it just as you are requesting.  Do you know if you have the appropriate settings configured to do such a task?"

This second part above is what I tried to do on the computer in her office but the driver installer I downloaded from hp.com didn't make a printer in Printers and Faxes. I did this logged on to the office computer as the user and the user's domain account is in the Administrators local group on the computer (she logs in to the domain on the office computer).

Check the event viewer when she connects to the remote computer.  You should see some sort of printer installation messages.  This is guarnteed.

Do you mean Event Viewer on the computer in the office?

Yes

Sorry, but which Event Log would I look in, System or Application? Also, I don't know when she is connecting. Is there an event that is generated when an RDP connection is made? Then I can look at the log shortly after that event to look for the printer-related events.

Thanks

johnb6767:

I think we need to backup to clarify something. The immediate problem is that when I install the drivers on the office computer, the printer does not show up in Printers and Faxes. Normally when I install drivers for a printer (in most cases a LaserJet) that is not currently connected to the computer where I'm installing the driver, I choose LPT1 and uncheck the "Automatically detect the printer" checkbox. Every one of those I have done so far (about 50 or more) creates a printer in Printers and Faxes. Also, I have done all of these by expanding the drivers to a directory and pointing the Add Printer wizard at those drivers. But the driver for the C5550 did not just expand the drivers to a directory. It ran an installer that took over the whole process. But it did not install a printer in Printers and Faxes on the office computer, even though it had a check box (which I checked) labeled "check this box if the printer is not currently connected to this computer".  I think we need to get that to show up before we try to actually print from the office computer via RDP to the printer, which is connected to the home computer.

Only the driver needs to be on the remote machine, not the phantom printer you install without it being connected.... If the driver is installed (Printers and Faxes>File>Server Properties>Add Driver), then when the redirection is kicked in, it will find the installed driver, and create the printer for you.

In teh logs, you should see something under System, I believe under the source Print, or TermDD.... It should tell you (an Error, not a warning btw), that it couldnt locate the printer driver. If you arent seeing those, then it isnt being redirected, possibly because it is not using lpt1 on the host, which if you havent modified the registry yet on the host, will not redirect.....

I just heard back from  the user and she said she got it working by changing some settings in Windows Remote Desktop Connection. Therefore, I'm not really sure what the exact problem wwas, if any and what would have fixed it. In an effort to be fair, if I do not hear an objection by Monday, I'm  going share the points equally among the experts.

Nun by me... Just glad it is fixed.....