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Asked by donander in Printers by HP, Remote Desktop/Terminal Services, Remote Access Software, Miscellaneous Networking, Windows Networking
One of my users is using Windows Remote Desktop (RDP) on her Windows computer at home to connect via VPN to the Windows XP Pro computer in her office. This works fine. She can run programs, access her network drives etc.
She wants to print from the work computer to the HP Photosmart C5550 All-in-one printer connected to the home computer. I know that for this to work you need to install the driver for the home printer on the work computer. I've done this for LaserJets and other printers and it works. I've mostly done this using the Add Printer wizard in Printers and Faxes, specifying LPT1 as the port. But when I downloaded the basic (smaller package) drivers from hp.com for the Photosmart and ran it on the office computer, it wants to handle the whole install. There is a checkbox during the install that allows you to skip the step where the driver looks for the printer and finish installing the driver. Problem is that the printer does not appear in Printers and Faxes on the office computer.
I chatted with HP support and they said "the Photosmart C5550 is not compatible with remote printing" which seems irrelevant as we didn't even get that far. The printer just doesn't appear in Printers and Faxes. I told them this and they said to use the Add Printer wizard and pick the HP 990c printer. That does appear in Printers and Faxes but when the user tries printing from home it doesn't work. When she tries to print something, nothing happens and she gets an error
message "Document failed to print".
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625
