Dear Sir ,
i have hp lasetjet 3055 all in one printer ,
1) when i am traying to install it its giving me FATAL ERROR, (kindly see the attached snapshot for the same ).
2) when i am scanning any pic or document its coming in TIF image .( i need it by default in JPEG )
3|) kindly provide me the correct driver (suite) printer .
kindly advice
regards
Fatal error snap shot
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kindly can you help me to sort out this problem . please see my queries below .
1) i need this printer software with which i can directly scan to jpeg, as now while scanning i am getting scanned imageges in .TIF format .
2) i tried unintalling the software and even deleted from registry entries but even after it when i install the software i get fattal error.
3) please do let me know which driver should i install from the link provided by you i.e http://h20000.www2.hp.com/
4) if the problem is not be solved the do i have to format my pc. ?
please advice
regards
check out the posts here :
http://h20000.www2.hp.com/
i also found a fix :
Dear All,
I found a simple solution to this issue. I tried few times and yeah, at the end, it works.
Issue:Fatal Error, MSI.dot4msi, code 2753
Printer: LaserJet 3390
Operating system: Windows XP SP3
Steps:
(1) Download software from HP Website on your Desktop(hp_LJ3050-3052-305
(2) Extract the file to a specific folder on your desktop.
(3) Turn ON your printer and connect it to your PC using a USB Cable.
(4) You will find a message popping up on your right hand side saying your pc has find a new hardware. ( Something called Dot4 and EWS).
Please note:
When the message pops up, make the hardware look for the driver on the specific folder you created on your desktop before.
To get there, you have to choose advanced settings and choose the specific location to your desktop, uncheck the box which will ask for the Cd Drive.
For Dot4 and EWS, do the same.
(5)
Now test your printer. click Start, printer and faxes and see if you can see your printer. If you see your printer, that means it has successfully installed.
(6) Note: Your scanner is not yet installed.
Put a A4 paper inside your scanner area and press the Scan button on your printer.
Wait for few seconds, on your printer screen, there will be a message saying " Waiting for PC", and few seconds later your software will start installing by itself. Eureka,
It will start directly to step 2 and yeah, no more error messages at step 3.
Note: At 96% of your installation, it will take a while for the installation to be complete. Please be patient.
(7)
After the installation, you will find no changes, not even a software has been installed.
But, Go to Control Panel, Then double click on Scanners and Camera, and guess what, you will find the Scanner HP LaserJet 3390 installed there.
From there, you can do your scanning without any issues.
It's a long step to follow but it's worth trying till HP send a bug fix.
Hope that works, feel free to ask any question. Cheers and have fun!!!
from : http://forums11.itrc.hp.co
Dear Mobus,
Yes its done thanks for your concern , but a small problem i am facing now i.e :-
1) i have created a shortcut of scanner to my desktop , now if i double click my scanner the it looks for document feeder and scan image in TIF image ,and if i right click the scanner and select GETPICTURE USING SCANNER WIZARD option then it aske to scan in jpeg image .
is there any option that if i directly clcik on scanner shortcut it scands directly into JPEG instead of TIF image ,and without following the wizard everytime i want to scan the documents ?
scanned documents image size is also too big any way to reduce it ?
please advice .
reagrds
Business Accounts
Answer for Membership
by: nobusPosted on 2009-06-24 at 05:03:48ID: 24700189
Drivers here :
http://h20000.www2.hp.com/