Question

HP Laserjet P4014n not initializing error message when powered on

Asked by: FSIT_Researcher

The error after memory count is "download file now, inflate error send rfu upgrade on usb dev port"

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Asked On
2009-08-13 at 14:50:44ID24651338
Tags

HP Laserjet P4014n

Topic

Printers by HP

Participating Experts
2
Points
500
Comments
4

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Answers

 

by: Pete_ZedPosted on 2009-08-13 at 17:19:37ID: 25094373

In the service manual, it states that you need to contact your HP service people. I think it is a firmware problem and the board needs replacing.

 

by: CyberLexPosted on 2009-08-13 at 23:46:36ID: 25095677

when firmware is upgraded and the upgrade fails, the firmware will be in a non usable state and you will get this error message you are seeing at bootup. A .rfu - file is a remote firmware upgrade file, all hp firmware upgrades are named like this (at the least the ones for the commercial printers).

What you will have to do now can be a bit tricky and is usually done by service personnel

- download the firmware utility for windows for the P4014

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3558788&prodNameId=3558789&swEnvOID=54&swLang=8&mode=2&taskId=135&swItem=hv-61421-3

- plug it into the usb port of a PC and the plug and play message comes up

- choose to install the driver by hand and not automatically

- when installing the driver by hand choose a hp laserjet 4000 for example from the built-in driver list.

- name the queue exactly like this "Hewlett-PackardHP LaserJet USB Upgrade" (no space between Packard and HP!

- once the queue is installed go to properties, advanced tab and set "print directly to printer"

- start the upgrade utility exe file, choose your queue you just installed and hit send firmware

- there might be queue errors during the upgrade from windows, ignore them

-  after this procedure the device will reboot to a ready state again

- take it back into your network and upgrade the firmware again, yes, download it again over the network, you can use the same utility, but a different queue of course. During the upgrade described above, only the formatter will be upgraded and nothing else, but the firmware does also contain code for other components.

hope this helps,
cheers
Lex







 

by: FSIT_ResearcherPosted on 2009-08-19 at 13:35:25ID: 31617871

Thanks Lex,

This worked with the actual device drivers, the HPLJ4000 drivers installed but didn't work and had some trouble getting the usb to recognize device.

Followed the steps again after download and installing the latest HP print drivers for the P4014n (HP Universal Print), this time the firmware utility progress bar completed. Manual power off and on for the firmware to install 100%. Success the printer is working again!

Thanks,
FSIT

 

by: CyberLexPosted on 2009-08-20 at 05:41:06ID: 25141672

ahhh good to know! Thanks for the feedback!

20120131-EE-VQP-002

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