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Asked by SysAdmin06 in Printers by HP, Computer Scanners by HP, Miscellaneous Hardware
My boss, working from his home out-of-state, recently purchased an HP Officejet 6500 E709n. He installed the printer on his XP desktop via USB, and the printer worked... briefly. Then it stopped responding.
The printer still showed up in Printers and Faxes, and was still his default printer. When he sent jobs to it, however, the queue would show the document, but it wouldn't print. Any jobs sent to the printer would sit idle in the queue until he removed them.
He's cleared the queue completely. He's uninstalled and reinstalled the printer now, and has gotten the same result. He's also restarted his machine several times.
Being so far away, I'm having difficulty troubleshooting this issue. Anyone out there able to lend a hand?
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625