Question

Print job gets sent, but doesn't print

Asked by: lenivan

I have a networked user who is unable to print to a networked HP 2600n printer.

The print jobs get sent and everything on the computer side looks correct, but the jobs never reach the printer. She can print to other printers, but not this one. Other users can print to this 2600n without problem.

I've restart the print que and updated all print drivers, but the problem remains. Any help?

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Asked On
2009-09-22 at 09:18:15ID24752052
Tags

hp

,

2600n

,

laserjet

,

print

,

que

Topics

Printers by HP

,

Printers

Participating Experts
2
Points
500
Comments
10

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Answers

 

by: hatheharikenPosted on 2009-09-22 at 10:07:17ID: 25395028

can this particular user ping the printer??
ping with a packet size of at 28Kb and test the connection stability.

hathehariken.

 

by: lenivanPosted on 2009-09-22 at 10:11:45ID: 25395083

Yes, I the user can ping the printer at 28Kb.

 

by: hatheharikenPosted on 2009-09-22 at 10:34:37ID: 25395338

then it is a matter of resetting the driver.
delete the driver files, the port, and associated spools, before reinstallation.

what driver are you using? PCL5 or PCL6??

hathehariken.

 

by: hatheharikenPosted on 2009-09-22 at 10:35:22ID: 25395350

also clean your registry.

http://www.ccleaner.com/ is a reliable freeware.

 

by: lenivanPosted on 2009-09-22 at 11:07:57ID: 25395709

Since this is a networked printer, are you suggesting deleting it from the network or just the user's machine? If from the user, what do you mean by associated spools?

 

by: hatheharikenPosted on 2009-09-22 at 11:51:34ID: 25396147

just the problem machine..

ccleaner will take care of removing orphan spool entries from the registry

there is a spooler service in windows that takes information from the printer driver and converts your user files (DOC, PDF, JPG, etc) into printer understandable language. if there are conflicting entries, it causes unpredictable errors.

hathehariken.

 

by: lenivanPosted on 2009-09-22 at 12:28:49ID: 25396537

How do I specify the program to only remove spooler service entries and nothing else?

 

by: hatheharikenPosted on 2009-09-22 at 12:51:01ID: 25396807

you cant, it will scan the registry looking for orphaned / obsolete and redundant entries.
then it will present you with a long list of entries that can be safely deleted.

it WILL backup your entire registry, and move the deleted data to a .REG file so you are quite safe
if anything goes wrong, you can boot up in safe mode and add the backed up .REG file back to the registry, and you are back to normal.

 

by: DansDadUKPosted on 2009-09-23 at 05:29:07ID: 25402288

The LaserJet 2600n printer is a 'host-based' device, so you can't use a PCL5 or PCL6 driver - you have to use the appropriate host-based driver.

I don't believe that HP support use of such devices via print servers (although some people appear to have had some measure of success by disabling 'bi-directional communication'); you should be able to use the device by setting the printer instance up, on each client workstation, to print direct to the TCP/IP port (rather than via a server).

 

by: lenivanPosted on 2009-09-30 at 16:27:27ID: 31632018

Printing directly to the TCP/IP port resolved the issue.

20120131-EE-VQP-002

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