Question

can not print using Vista, Office Word 2007, and Deskjet 710C

Asked by: nickg5

I'm using a computer with Vista. The default printer was an HP 1220.
I added my Deskjet 710C and made it default.
Windows found the printer, etc.
However, it does not print. Also, I can not turn my printer on. Pressing the on button gets me a green light but when I let go of the button the light and printer turns off.
Also, I'm using Windows 2007 Office (Word) and trying to print a document.
I'm only seeing one way to print, a little printer icon top left. This normally printed to the HP 1220 only after the user manually turned on the printer.
I assumed I'd have to manually turn on my 710C but it won't stay on.
I'd like better options on printing instead of what the Vista pc owner used, which was that little printer icon top left of Word. I'd like to be able to choose page 1, all, selection, quantity, etc. just like I did on Windows XP. A printer box would open up with all options.
I can not find that on Office Word 2007.
Any ideas on why my printer can not be turned on manually.
How to open up printer options.

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Asked On
2009-10-19 at 15:24:46ID24825307
Topics

Printers by HP

,

Microsoft Word

,

Windows Vista

Participating Experts
3
Points
500
Comments
20

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Answers

 

by: KCTSPosted on 2009-10-19 at 15:28:46ID: 25609562

You can still select print options - you just have to click the "office blob", select Print and then select Print again.
As to why your printer is switching off - umm - I'll think on that a while

 

by: nickg5Posted on 2009-10-19 at 15:46:01ID: 25609642

I rebooted and now my printer stays on.
Is there a way to set it so that the computer recognizes a print job and turns the printer on itself, like with the XP Deskjet 710C system?

I'll look for office blob....what does it look like?

 

by: nickg5Posted on 2009-10-19 at 15:47:17ID: 25609648

Ok I found the "blob"..........

 

by: nickg5Posted on 2009-10-19 at 15:50:45ID: 25609667

the document is in the queue and it says it is printing but does not........
Also, on the document I got some proofing error....

 

by: nickg5Posted on 2009-10-19 at 15:58:47ID: 25609712

I added the printer and it located the driver and I set the printer as the default. Then clicked "print a test page" and nothing happens. In the print queue I'm getting some error.
I turned the printer on manually before adding the printer.
Vista found the new hardware, installed the driver, but it won't print.

Adding points.

 

by: nickg5Posted on 2009-10-19 at 16:03:07ID: 25609730

ok, finally in printed......

so, the remainng question is how to get the computer to turn on the printer instead of me having to do it manually. Added points......

 

by: DelphineousPosted on 2009-10-19 at 16:21:37ID: 25609810

Being able to turn on the printer from the computer would only be supported by a printer with this capability, usually as a sleep or power saver mode.  This printer is not capable of this feature.

 

by: nickg5Posted on 2009-10-19 at 17:20:29ID: 25610057

Well, I have two computers.
One is 2 years old and has Windows XP and has been turning on the printer when I click "print" and then I have to manually turn the printer off. HP Deskjet 710C.
The other is 1 year old, has Vista and the other printer for this computer was a newer HP 1220 and when "print" was clicked it would not turn the printer on, so you had to manually turn the printer on before you wanted to print. And manually turn it off.

Question: why would an old 710C printer be able to be turned on by the computer when the user clicks "print" and the newer HP 1220 can not? It seems to be a setting within the HP 1220 or a setting within Vista.
XP and an old 710C should not have better features than a newer computer (Vista) and newer printer HP 1220).

So, I ask for more info on why the following is a valid statment:
Delphineous: Being able to turn on the printer from the computer would only be supported by a printer with this capability, usually as a sleep or power saver mode.  This printer is not capable of this feature.

 

by: jackiemanPosted on 2009-10-19 at 23:32:45ID: 25611439

HP 1220 was released prior to the release of Vista. There are many compatibility issue for device drivers as Vista is based on a MS Server 2003 architecture.

 

by: nickg5Posted on 2009-10-20 at 05:52:09ID: 25613471

Let me restate the question.
HP Deskjet 710C was released well before HP 1220.
Windows XP was released before Vista.

Why does the Windows XP computer turn the 710C printer "on" when the user is printing and clicks "print", as if there is a setting to do this.
Why does the Vista computer not do the same, for the same 710C printer?

The HP 1220 printer is not the issue at this point.
I have the above 2 computers and the 710C printer,
Thanks.

 

by: jackiemanPosted on 2009-10-21 at 05:43:50ID: 25623317

Do you connect HP Laserjet 1220 by USB or parallel port?

 

by: jackiemanPosted on 2009-10-21 at 06:00:34ID: 25623432

If both HP 720c and HP 1220 are connected by parallel port, I have no idea why HP 1220 cannot be power on by the printing signal from PC.

If HP 1220 is connected via USB via HP 720c is connected by parallel port, I have the answer to your question.

The answer is related to the circuit design of the printers and have nothing to deal with the operating system. So, it is out of scope for a PC technician or Helpdesk Support.

Parallel port for printer can carry power and can act as a switch to power on the printer from my finding below.

Source: http://www.fixyourownprinter.com/forums/laser/28389

In brief, USB port lacks the bidirectional capability of a parallel port which make it possible to wake up the printer by sedning a printing signal..

 

by: nickg5Posted on 2009-10-21 at 12:28:10ID: 25627399

jackieman:
I borrowed the Vista pc and was using it with my HP Deskjet 710C.
So, pretending there is no HP 1220 printer, and the fact that my 710C is connected by a parallel port and cable, should this newer Vista machine turn the printer on?
If so, where are the settings? (My older XP pc does turn it on, but as you say it is not a OS issue, it's the way the printer connects to the computer)

The HP 1220 is the one owned by the person who also owns the Vista machine. I used that system before and remember when I printed things I had to turn the printer on first. I am not sure if that printer is USB. I'll check.

Since my 710C printer is parallel port, it should be able to be turned on by the Vista machine and any Windows based machine. Correct?

 

by: jackiemanPosted on 2009-10-22 at 00:53:35ID: 25631642

Technically speaking, there is a power on button for every printer and normally, we shall use the power button to switch on the printer.

What you have described in this question is not a common condition as the power button can be by-passed for HP 710C. For a laserjet printer like HP 1220, the power button is more rigid and there is no way to control the power supply by the computer though there is a standby mode which consume less energy.

Finally, no matter that it is XP or Vista, it is a norm or trend that the processing power of personal printer will be reduced that after all, printer is just a machine to receive signals from the computer for the sole purpose of producing printouts and notifying the computer for the re-fill of ink or toner.

 

by: nickg5Posted on 2009-10-22 at 06:30:05ID: 25633900

I've only been able to hook the 710 printer to the Vista and XP machines and get different resutls. The XP machine turns the printer on when I click "print" and the Vista does not.

Should this be a OS, or pc setting?

Maybe the above is a better phrasing of the question.

 

by: nickg5Posted on 2009-10-24 at 13:18:37ID: 25654096

Delphineous:Being able to turn on the printer from the computer would only be supported by a printer with this capability, usually as a sleep or power saver mode.  This printer is not capable of this feature.

All my Windows based computers have been turning this 710C printer on automatically when I click "print" for years. It's the Vista machine that won't turn the same printer on, like the XP machine does.

jackieman:Do you connect HP Laserjet 1220 by USB or parallel port?
............it's a Deskjet 1220C I think Deskjet and it is a parallel port just like the the 710C.
XP based pc turns on the 710C but Vista base machine will not. That is the problem, and maybe we can leave the 1220 printer out of the discussion. Why would XP system turn a printer on auto (which is very convenient) and a Vista system can not?

Drivers have been mentioned as a possible concern, as if XP and prior versions supported the driver for the 710 printer and Vista does not. Someone suggested the HP website would not be a source for the driver for me printer if I wanted to use this printer with the pc that has Vista.

 

by: jackiemanPosted on 2009-10-25 at 11:35:39ID: 25657596

The hardware design of HP 710c and HP 1220c is different. HP 710c has only parallel port and HP 1220c has both parallel port and USB port.

Maybe your question can only be answered by the designers at HP who designed the electric circuit of the motherboard of the printers.

I believe that the capability of HP 710c in "powering on without pressing the power on button" is only a bug or a hardware flaw as the manual has never mentioned that function.

 

by: nickg5Posted on 2009-10-25 at 14:23:38ID: 25658387

Input from other sources have mentioned the drivers as being a possible reason. They say Vista only has basic drivers and Vista and HP no longer support the 710C printer, so that might be why the Vista machine won't turn it on, and the XP will.
If the printer is sent instructions from the computer it seemed logical that some setting would tell the computer to send the "on" signal to the printer.
The only thing I have not been able to try yet, is hooking the 1220 printer to the XP computer.
I have to wait until probate is over.

I can not verify the following, it's two bits of info:

    Source: http://www.fixyourownprinter.com/forums/laser/28389
In brief, USB port lacks the bi-directional capability of a parallel port which make it possible to wake up the printer by sending a printing signal..
------------------------
This information you posted about USB ports is not correct.
USB has bi-directional capability
USB can and does carry power.
In fact there are a number of products that are entirely powered through their USB connection. Not only keyboards and mice but also some full size scanners.

 

by: nickg5Posted on 2009-10-27 at 15:22:16ID: 25678314

Delphineous:  
Being able to turn on the printer from the computer would only be supported by a printer with this capability, usually as a sleep or power saver mode.  This printer is not capable of this feature.

"This printer is not capable of this feature."

...............this printer has been turning itself on, or the computer has sent the command to turn the printer on, when "print" in clicked on in the print window, for the several years that the printer has been in service.

 

by: nickg5Posted on 2009-10-27 at 15:26:10ID: 31643160

the comment by KCTS was the only comment related to the question (s) that was not solved or located or gone un-solved by the asker of the question, since other comments are contradictory to other sources of info. Therefore KCTS comment is taken as the accepted answer.

20120131-EE-VQP-002

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