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7.6

Printing pdfs locks up print spooler.

Asked by IndyNCC in Adobe Acrobat, Printers by HP

Tags: Adobe, pdf, printing

We have an XP Pro sp 3 machine that was recently cleaned up by Norton for a virus.  Everything seems to be working ok except the print spooler has been having problems locking up.  First the print spooler would turn off and not turn back on, and the processor would get pegged at 100% until the spoolsv service was turned off in task manager.  This was fixed by following MSKB 324757 and removing the printer drivers from the c drive and the registry, which then allowed us to reinstall the printer (HP LJ1022-usb) fresh and it worked fine and stuff stopped locking up.  Then the problem resurfaced when a pdf file that is scanned and emailed to the user, is opened and when they try to print it from Adobe Reader 9.2, it locks everything up, the spooler stops, and it never prints and the process from above is the only way to get the printer working again for anything.  I have run a repair on Adobe Reader, also tried saving the pdf's from the email to the dekstop and then printing them, with the same results, and made sure everything in Office 2007 is set to run all from my computer in add/remove programs.  There is no MS document imaging writer showing up under printers, just the one local printer after we remove it and reinstall it, not sure if that is an issue or not.  Any ideas? thanks,
[+][-]11/06/09 08:08 AM, ID: 25760355Accepted Solution

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About this solution

Zones: Adobe Acrobat, Printers by HP
Tags: Adobe, pdf, printing
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Solution Provided By: AdamRobinson
Participating Experts: 1
Solution Grade: B
 
[+][-]11/06/09 08:06 AM, ID: 25760323Author Comment

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[+][-]11/06/09 08:08 AM, ID: 25760339Expert Comment

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[+][-]11/06/09 08:13 AM, ID: 25760401Author Comment

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[+][-]11/06/09 08:17 AM, ID: 25760448Expert Comment

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[+][-]11/06/09 08:37 AM, ID: 25760628Author Comment

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