Question

Xerox WorkCentre XK35c combination printer/scanner XP SP2 driver problem

Asked by: Monte515

My client upgraded his OS from Windows 98 to XP sp2. He has a Xerox WorkCentre XK35c combination printer/scanner. I downloaded a Firmware update (ver. 1.90) and the XP printer and scanner drivers from Xerox. After installing the Firmware and printer driver the printer only prints after displaying the Print Cartridge Setup screen and my clicking NO to the question “Would you like to perform the cartridge setup now?” Also, the printer will print only one copy, multiple copies are not possible.  The scanner doesn’t work at all. I’ve followed all the directions found on the Xerox Support page, including installing the scanner driver in the Safe Mode. Before upgrading the hardware I though I’d try here for a solution. Any help will be appreciated.

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Asked On
2005-01-04 at 10:59:43ID21261531
Tags

xk35c

,

xerox

,

workcentre

,

driver

,

xp

Topic

Printers

Participating Experts
3
Points
500
Comments
4

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Answers

 

by: hdhondtPosted on 2005-01-04 at 13:50:13ID: 12956798

The WorkCentre XK35c is a GDI printer. These depend on the Windows graphic processing system for everything. As a result the driver is tightly matched to the version of the operating system. In this case it looks as if SP2 broke the driver's compatibility.

As the XK35c is no longer supported by Xerox, your chances of getting a working driver for SP2 are nil. If you do not want to invest in another printer, you may want to upgrade the PC to from XP to Win2K, for which Xerox does have drivers.

If you do invest in new hardware, I would suggest a non-GDI printer, i.e. one that supports a command language such as ESC/P, PCL or PostScript.

 

by: Monte515Posted on 2005-01-04 at 14:23:51ID: 12957038

Thank you, this confirms my thoughts.

 

by: boone_jimPosted on 2005-01-26 at 12:05:54ID: 13145947

I would think there would be a registry entry that may tell the Cartridge setup program not to run.  I've been having similar frustration and it wasn't until now that I realize it may be due to the install of SP2.  There are so many registry entries and none are obvious on what tells the program you've already aligned the cartridges.

 

by: Hydra-techPosted on 2005-03-09 at 13:03:09ID: 13500414

<b>boone_jim</b>, I have been looking for that registry entry also but have been unable to find it.  It definitely was an issue with WinXP SP2 and Xerox will not support it.  I just felt like venting also.

20120131-EE-VQP-002

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