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04/29/2007 at 01:07PM PDT, ID: 22541413
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7.7

Kyocera KM-2050 Multifunction Printer: Cannot scan to workstations on domain: OPEN PORTS?

Asked by mjgardne in Printers, Computer Scanners

Tags: kyocera, scanner, scan

ISSUE: Receive error, "Unable to find destination PC", when trying to scan to a client computer on the domain.  Issue arises with hostname or IP addresses in source and destination address book entries.

Hello,

I have a Microsoft Small Business Server domain with 9 clients and  a Kyocera KM-2050 multifunction printer/copier/fax/scanner attached to the LAN.  I Attached a CAT5 Ethernet cable to the scanner's Ethernet port and to the router; Configured Kyocera multifunction printer for scanning on the network;  Set its IP address to 192.168.16.8; Created  entries for the client computers in the source and destination address books on the scanner; Installed Kyocera File Scanning Utility and Address Book Utility on each client computer; I can ping the scanner from the client computers; Created a folder entitled, "My Scans"  in  each user's "My Documents" folder; Configured the File Scanning Utility to direct scanned files to the "My Scans" folder;  Software properly configured but the scanner is reporting, "Unable to find destination PC"; Issue probably is that a port on each client computer's software firewall needs to be opened; No information online so I am hoping that an Expert might have already solved this issue.

Thanks in adance,

Mike
[+][-]04/29/07 01:58 PM, ID: 18998408

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[+][-]06/13/07 11:47 AM, ID: 19276987

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[+][-]06/17/07 08:44 PM, ID: 19304671

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About this solution

Zones: Printers, Computer Scanners
Tags: kyocera, scanner, scan
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Solution Provided By: Computer101
Participating Experts: 3
Solution Grade: A
 
 
 
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