Background....I have a Brother HL-2040 connected to a Windows XP Pro through USB port. The computer (not the printer) is sharable through a router. I run a POS software database on this computer and the other computer runs the POS software and accesses the database on this computer. Everything used to work just fine.
In the last month or so, whenever I try to print ANYTHING (from Word, Excel, POS Software, Outlook etc) it totatally reboots BOTH computers! I have uninstalled the printer (several times) , gotten the latest driver from Brother and nothing seems to help.
I have no other applications running at the time of printing. It doesn't seem to make a difference if I have other apps running or not.
The only time I can succesfully print is when it first reboots and I go directly to the application I want to print.
Any suggestions on how to proceed?
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I finally solved the issue myself. It turns out that the UPS (uninterrupted power supply) was going bad and each time I hit the print button, it was causing a surge that was rebooting the 2 computers attached to the UPS. I took the UPS out of the picture and have not had one printer/rebooting problem since. I learn something new every day!
Thanks for your suggestions though.
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by: michkoPosted on 2007-06-12 at 14:00:02ID: 19269855
That is a strange problem. Here are my suggestions at this time:
This is a method I've used that does a pretty good job of taking care of assorted printing issues. Uninstall the printer. Power it off and disconnect it (unplug both the power cord and the USB connection). Reboot the pc. Download and install CCleaner (www.ccleaner.com) and Cleanup (http://www.stevengould.or
If not, take a look at your error logs (http://support.microsoft.
You could also try a program like Process Monitor (http://www.microsoft.com/
Hope this helps.