Question

Smart Card Reader does not detect card

Asked by: RABIT2

I have a computer running Windows XP Service Pack 2 and is completely up to date.  We use Axalto/Schlumberger smart card readers and the Schlumberger CSP for our cryptographic service provider.  With everything installed the computer will not detect that a smart card is inserted into the smart card reader, so the client can not log on to the computer.  I checked the device manager and the reader is listed and using the correct drivers.  I also reinstalled the CSP as well as the drivers to make sure.  The smart card service is started and set to automatic as well.  I have used different smart cards, smart card readers, and change which usb port the reader is plugged in to.  I have confirmed that the cards and readers work on other computers.  Thank you in advice for your help.

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Asked On
2008-01-15 at 13:09:46ID23085362
Tags

Axalto Reflex USB v.2

,

Smart Card reader

,

Version 2/3

,

SmartCards & Readers

Topics

Printers

,

Windows XP Operating System

,

Peripherals

Participating Experts
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Comments
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Answers

 

by: RABIT2Posted on 2008-01-16 at 09:28:22ID: 20673970

Does anyone have any clue on this one?

 

by: RABIT2Posted on 2008-02-11 at 15:37:35ID: 20871415

After further research I found that the machine had been upgraded from Win2000 to WinXP.  You can tell this by looking at the windows folder.  In Win2000 this was C:\WINNT and in WinXP this is C:\WINDOWS.  Altough, if you do an upgrade to WinXP it does not change the name of this folder since many things in the registry depend on this path name.  I read a couple Microsoft articles that stated that the smart card problem occured with Windows XP machines before SP2.  Even though this computer was completely up to date, a reapllication of the SP2 patch fixed the problem and the user is now able to use a smart card for login.

20120131-EE-VQP-002

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