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6.6

Print dialogue box slow to appear

Asked by reymentk in Printers, Windows XP Operating System

Tags: Microsoft

Dear Experts,

I'm stumped. Never seen anything like this before. Hope you can shed some light. Tried everything I know.

Introduced three brand new Compaq PC onto the LAN of about 20-30 machines. Very fast specs (ie. Dual CPU, 3Gb RAM, XP Pro SP2) so performance should not be an issue. The PC's are excellent in every aspect with exception to one having printing issues. All PC's came with Office 2007 but has been downgraded to Office XP because of an incompatibility with existing specialised software (no surprises there!). On the affected machine the print dialogue box takes 20-30 seconds to appear with print jobs on networked locations or from networked based software, but will appear normally with documents that are on the hard drive, or to printers connected to local ports.

The LAN config is as follows;

SBS 2003 server on a Dell PowerEdge 2950 (Rack mounted, heaps of memory and CPU power)
All PC Clients use DHCP and roaming profiles. Network speed is 10/100.
All networked printers are not shared through the server. Instead for each client PC I have setup a local port mapped to the IP address for each printer. Ie. HP 4350 prints to 10.0.0.213. Works beautifully for all clients except this one machine. On the affected PC I have upgraded to the latest printer drivers and NIC drivers, I have tried printing directly to all printers to no avail. The print quality has also been downgraded to the lowest settings to no avail. The affected machine also takes forever to open .pdf files using Adobe Acrobat 8.1.1, which has now been uninstalled and replaced with PDF viewer.

Any suggestions would be greatly appreciated.
[+][-]02/10/08 05:26 PM, ID: 20863475Expert Comment

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[+][-]02/10/08 05:29 PM, ID: 20863486Expert Comment

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[+][-]02/10/08 05:34 PM, ID: 20863497Author Comment

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[+][-]02/10/08 06:02 PM, ID: 20863572Assisted Solution

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[+][-]02/10/08 08:23 PM, ID: 20863966Expert Comment

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[+][-]02/10/08 09:30 PM, ID: 20864166Author Comment

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[+][-]02/24/08 08:58 PM, ID: 20973023Accepted Solution

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About this solution

Zones: Printers, Windows XP Operating System
Tags: Microsoft
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Solution Provided By: reymentk
Participating Experts: 3
Solution Grade: A
 
[+][-]02/24/08 09:40 PM, ID: 20973132Assisted Solution

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