I am having problems with a couple USB printers (Dell 1720dn). I am using Windows XP Pro SP3. Also, my company uses a citrix web application named "Latitude Hosted". Basically when I want to print something, one of the following happens:
1. the printer acts like its warming up (i see the toner level window pop up, but it says the printer is offline, then the printer pauses for about 10 seconds, then starts up again, the printer prints a page with random characters on it, then continues to print the entire document fine
2. The printer doesn't print anything and shows as offline.
3. The printer prints fine with no problems, and immediately.
I looked over the event viewer and noticed the following error:
-----------
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 6161
Date: 7/18/2008
Time: 11:09:34 AM
User: SWILLIAMS\LocalUser
Computer: SWILLIAMS
Description:
The document Crystal Reports - Activity Report.rpt owned by LocalUser failed to print on printer Dell Laser Printer 1720dn. Data type: NT EMF 1.008. Size of the spool file in bytes: 101492. Number of bytes printed: 76124. Total number of pages in the document: 2. Number of pages printed: 0. Client machine: \\SWILLIAMS. Win32 error code returned by the print processor: 1 (0x1).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
------------
I went to the print processor, noticed a few drivers, tried all of them, same problems.
Any suggestions?
Start Free Trial
