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6.9

HP PSC 1410 printer won't print! Is it broken?

Asked by Liquid_Rockface in Printers, Printers by HP

Tags: printer 1410 error light E cartridge ink all-in-one scanner

Hi guys

A few weeks ago I was scanning a document in Photoshop with my HP PSC 1410 printer/scanner, when the scanning seemed to freeze. I had to alt-ctrl-del to close it, and after that the device made some noises (I assume to get the scanning head back to the default position).

Since then I cannot print (but I can scan). When I turn on the printer, I have all the lights working as they should, except for the second light under the power light, which supposedly is the ink cartridge light. There is also an E displayed where usually the number of copies is displayed (default 1).

None of the buttons on the printer work any more (the scanning buttons etc) and I cannot print from any program.

I tried taking out the ink cartridges and reseating them, and this didn't help. I changed the cartridges completely, and it still didn't help. I tried lightly knocking the printer thinking that maybe something got knocked out of position, but that didn't help either.

Also, the printer only recognizes one ink cartridge, from the printer control panel. It says "The following ink cartridge is not supported by the printer: Tri-colour. But taking the colour cartridge out doesn't help either...and I think it does support tri-colour anyway.

I would greatly appreciate any help please!
[+][-]03/05/09 07:55 AM, ID: 23806807Accepted Solution

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About this solution

Zones: Printers, Printers by HP
Tags: printer 1410 error light E cartridge ink all-in-one scanner
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Solution Provided By: nobus
Participating Experts: 2
Solution Grade: B
 
[+][-]03/04/09 04:34 AM, ID: 23794049Expert Comment

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[+][-]03/21/09 11:41 AM, ID: 23948298Expert Comment

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[+][-]04/10/09 04:40 AM, ID: 24114753Author Comment

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