Hi guys
A few weeks ago I was scanning a document in Photoshop with my HP PSC 1410 printer/scanner, when the scanning seemed to freeze. I had to alt-ctrl-del to close it, and after that the device made some noises (I assume to get the scanning head back to the default position).
Since then I cannot print (but I can scan). When I turn on the printer, I have all the lights working as they should, except for the second light under the power light, which supposedly is the ink cartridge light. There is also an E displayed where usually the number of copies is displayed (default 1).
None of the buttons on the printer work any more (the scanning buttons etc) and I cannot print from any program.
I tried taking out the ink cartridges and reseating them, and this didn't help. I changed the cartridges completely, and it still didn't help. I tried lightly knocking the printer thinking that maybe something got knocked out of position, but that didn't help either.
Also, the printer only recognizes one ink cartridge, from the printer control panel. It says "The following ink cartridge is not supported by the printer: Tri-colour. But taking the colour cartridge out doesn't help either...and I think it does support tri-colour anyway.
I would greatly appreciate any help please!
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
try this : (from : http://www.fixyourownprint
This is how to reset your HP PSC 1210:
* Set your computer system date to a date before the expiry of the ink cartridges.
* Start the following program: C:\Programs\Hewlett-Packar
* Use the password "Homer"
* Choose the reset directory
* Hit the total reset button
* Follow the instructions
Jhyiesla, I had tried that already and it didn't work.
Nobus, you copy/pasted that from some forum and it's completely irrelevant. My printer doesn't have any such file or anything like that, it's a 1410 not a 1210.
Anyway, so I thought I should mention that the cartridges I bought are refills. I have refilled with this company before, successfully, but this time it failed. I complained and they swapped the cartridges for me, and I just noticed now that the colour cartridge is actually a 57, not a 22. I had assumed that the company wouldn't make such a stupid mistake...
So, the question might still be relevant, depending on what happens when they bring me the correct cartridge. Of course, I hope that it will all be ok after that!
If that is indeed the problem, I'm afraid I don't know what to do with the points offered for the question. Neither of you provided a particularly useful answer, unfortunately. Let's just say that we'll wait and see what happens when they replace my cartridge with the correct one.
Yeah the color cart is a 22 for that model. HP's printers are very picky about the carts. You should be able to use third-party carts, but there is a conversation that takes place between the carts and the printer and if that doesn't work just right you can have all sorts of failures. We had a new HP inkjet some time ago that would not fire up because of some failure with an HP cart that came with the printer. We replaced the cart with a spare that we had and it fired right up.
Have you looked at the physical printer to see if there is something stuck on the platen or something in the way of the print head working or something about how the paper lays in the printer that could be causing this?
When you run the print test does the test show this problem?
If nothing physically casuing this issue, try running the prime/clean/what ever it's called now several times. Could be that the other cart gummed something up.
Sorry it took me so long to get back to you all. I made an offline print but it saved it in a PRN file which I couldn't open. So I did an HP Print Preview and that showed the text perfectly. I can't see anything stuck but I'll have another look. I found another few forums with people with the exact same problem - nobody ever replied to them!
OK I think I basically messed up the cartridge head trying to clean it. But it was a bit broken anyway. I'll just buy a new cartridge some time, at least the printer is working now.
Is there some way I can close this question without having to award points to anybody, as the real question I answered myself in the end.
Business Accounts
Answer for Membership
by: jhyieslaPosted on 2009-03-04 at 04:34:08ID: 23794049
My only suggestion would be to turn off the printer and unplug all cables from it for at least 2 minutes. Assuming that you have this connected via USB, also have your PC powered off. Then reapply power and see if this changes the lights. If the lights are still messed up, it's toast. If the lights come back, reconnect the USB cable and boot the PC and try and do your normal functions. If they still don't work, I'd remove all of the printer software and reinstall. If still nothing... toss it out and get a new one.