Question

Multicard Reader Not Reading

Asked by: qeng

I have an HPm1180n with Windows MCE 2002 SP3 which came with a multicard reader.

The drives corresponding to each media card format (e.g. CF, SD, etc.) show up in My Computer as 'Removeable Media Drives I: through L:.

When an SD card is inserted, the LED comes on, on the multicard reader, to indicate that it (appears) to be reading, however, nothing happens.  Light stays on, no app starts, selecting any of the multicard reader's slots simply shows 'Please insert a disk into ...' even when there is one in there which triggered the LED to come on.

There doesn't appear to be anything wrong with the media card itself since I can insert it into a small USB cardreader 'stick' (e.g. Sandisk) and upload it to other computers.

In the past, the HPm1180n would also recognize the Nikon D80 camera when it was connected via USB cable.  Now it no longer does.

I don't have any problems with any other USB related components connected to the computer.  It's almost as though the problem is related specifically to the reading/recognizing of flashcard media (this doesn't make a lot of sense to me but it's how it appears).

The photos are recorded either on a Canon or Nikon camera, both of which have recorded images on the same media type in the past which have been able to be read on this computer via the USB cardreader 'stick'.

Now it seems neither the multicard reader nor the USB media stick are recognized as having an SD card when it's loaded into the computer.

At best the operation of the built-in card reader has been flaky from the start but I suspect more driver related issues than hardware at this point.

Some help in troubleshooting this would be appreciated.

Thx

ps.  I'll be away from the computer for the next few hours but will check back in on my return.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-04-17 at 10:24:08ID24332549
Tags

HP

,

Multicard Reader

,

SmartCards & Readers

Topics

Printers

,

Personal Computers

Participating Experts
2
Points
500
Comments
11

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. HELP! I FORMATTED MY CAMERA'S CF MEMORY CARD …
    I accidentally formatted my canon S410's compact flash (type I) memory card using the camera's built-in formatter. There were a number of picture on it which I wanted. How can I recover those file? Bear in mind that the only two ways I have available to read off my CF card ar...
  2. Digital camera
    I hope t6his is the right area for this. I asm looking to purchase a digital camera, but I do not feel that I have all the knowledge needed to do so. Therefore, I am hoping that someone can assist me in my pursuit. Here are the features I would like: At least 5mp or better...
  3. How to assign Canon Camera a Drive Letter
    Hi. I need to assign my Canon PowerShot A40 a drive letter in order to undelete a picture that I just deleted off the camera by accident. I have not taken any pictures since making the mistake, and I have a full copy of "Recover My Photos" to use, but the program ...
  4. Unable to Read the Camera contents
    Hello!, Happy New Year! :-) This is with reference to the Camera - CANON S3IS when connected to the PC on USB, I get this error - "A device attached to the system is not functioning" after successfully copying a few Photos, after getting this error I am unable to ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: AllTelNetworkingPosted on 2009-04-17 at 10:39:46ID: 24170168

Check device manager for yellow "!", specifically under the USB category.  If that's fine, it could be a resource conflict, and may be as simple as moving the card reader to a different usb port.  Since its an internal reader, you'll have to open up the case and move the cable from one usb header to another (hopefully you have one)

 

by: qengPosted on 2009-04-17 at 10:57:22ID: 24170334

Will check and get back to you later today.  Thx for reply.

 

by: KrisTheComputerGuyPosted on 2009-04-17 at 11:16:00ID: 24170499

First get the name of the USB card reader from the device manager and see if you can find 3rd party drivers for it (or throw the name up here and I can look for you). Unfortunately, HP doesn't list the name / manufacturer of the card reader.

I agree with AllTelNetworking, that resouce conflicting is a possibility. You can remove a device from the device manager (right click-->uninstall), then reboot the PC and let windows reinstall it. This way you won't have to open the case. [Control Panel]->[System]->[Hardware]->[Device Manager]. The yellow ! indicates a problem with the device driver.

You can also try updating the drivers for your USB and Card reader from the HP website. The HP site doesn't have any card reader software listed for your machine. However, you can try the HP software updater, and/or windows update.

After uninstalling the card reader, etc, let windows search for drivers from windows update. You can do this through the install hardware wizard that pops after you reboot.


Windows Updater:
windowsupdate.microsoft.com

HP Software Updater
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-66744-1&lc=en&dlc=en&cc=us&product=432781&os=228&lang=en

All Windows XP Drivers for m1180n:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=432781


Lastly, make sure the media cards you are using are compatible with the PC. Since its an older PC this is a possibility.

Supports the following cards: (from HP's official product description)
Compact Flash I
Compact Flash II
SmartMedia
Memory Stick
Memory Stick Pro
MultiMediaCard
Secure Digital (SD)
Micro Drive
XD Picture Card (xD = extreme digital)

 

by: qengPosted on 2009-05-16 at 04:01:17ID: 24402059

Please keep this question Open.  I simply had to leave the topic but have returned to it.

 

by: qengPosted on 2009-05-16 at 05:50:46ID: 24402344

Sorry for the absence folks.  Got swamped and had to drop this one for a bit.

OK, I've done some more troubleshooting and my problems seem to trace back to incompatibilities between SD card formats, connector types and possibly outdated drivers for the built-in multicard reader:

  1. There are no resource conflicts as far as I can tell in Device Manager.  All the m1180n's built-in multicard reader's 4 drive letters seem fine corresponding to the CF/MS/SD/SM formats. 
  2. The m1180n's built-in multicard reader is correctly reading a SanDisk Ultra II 1.0 Gb SD card. 
  3. The m1180n's built-in multicard reader is NOT reading a Lexar Pro 4.0 Gb SDHC card. 
  4. Trying to use the Lexar USB (stick type) card reader which came supplied with the Lexar Pro 4.0 Gb SDHC card to read an SD card via a front USB port on the m1180n:  the m1180n DOES NOT read a SanDisk Ultra II 1.0 Gb SD card through the Lexar USB reader.  I suppose this shouldn't be a surprise but I would have assumed the Lexar reader was just acting as a generic SD card reader.  Obviously there is a difference between the SD and SDHC formats. 
  5. Trying to use the Lexar USB (stick type) card reader to read the Lexar Pro 4.0 Gb SDHC card via a front USB port on the m1180n:  the m1180n read's the Lexar 4.0 Gb SDHC card correctly. 
  6. The Nikon D-80 is correctly seen by the computer using a USB-to-USB mini connector but is NOT SEEN using a Firewire-to-USB mini connector.  I connect other cameras to the m1180n with a Firewire-to-USB mini connector and inadvertently forgot that the Nikon D-80 needs is only compatible with a USB-to-USB mini. 

So, I have things sorted out enough to work but still have a couple of questions which would make like a bit easier since at the moment I require at least the Lexar HDSC USB card reader or the USB-to-USB mini connector to use with the D-80 to upload photos.  Ideally it would be nice just to pop the SD or SDHC card into the built-in card reader.

The Device Manager lists the built-in multicard reader as:

"USBSTOR\DISK&VEN_GENERIC&PROD_USB_SD_READER&REV_1.00\9205291&0"

The driver for this device is listed as coming from Microsoft and dates back to 2001 (probably before the SDHC format was popular or even around).  See attached file for details.

Two questions:

a)  Is this built-in multicard reader capable of reading an SDHC card and if so, where can I get an updated driver for it.

b) After reading an SD card in the bult-in multicard reader or an SDHC card in the attached Lexar USB card reader Is it necessary to 'eject' either of those card readers when removing the memory card.  Both readers seem to stay in 'read' mode while the card is inserted.  I had read somewhere that the memory cards can be damaged if removed without being 'ejected'.  Problem is, after I eject the card reader, I have to reboot the computer in order to read another SD or SDHC card.  Not convenient if you come back from a photo shoot with a few cards to be read.  So, is it necessary to eject the card and if so, is there a better way to re-enable the card reader than to reboot the computer?

Thanks for sticking with this.

 

by: KrisTheComputerGuyPosted on 2009-05-16 at 12:09:13ID: 24403624

The best solution is simply to get a different type of USB card. You could also write your files to a CD from another machine. Or hook up an external device directly to your usb (if its a digital camera for example).


About the card reader issues...

a) Your HP drive does not support SDHC cards. It only supports the following formats (taken from the offical HP listing for your machine):
Compact Flash I
Compact Flash II
SmartMedia
Memory Stick
Memory Stick Pro
MultiMediaCard
Secure Digital (SD)
Micro Drive
XD Picture Card (xD = extreme digital)


b) About ejecting the cards, the remove hardware exists to ensure that all data for your flash card is "flushed" to the card. If you write to the card and don't eject, its possible that your written files could end up corrupted. But physically, your card will be fine. Though you may need to reformat it if ever gets severly corrupted.

I do believe some cards have a 'read only' switch on them. Check to see if any of your cards have one. If the card type itself is being read, but is not on the official list, then the read only issue may simply be the manufacturer's attempt to get you file access without full compatibility.

 

by: qengPosted on 2009-05-16 at 12:47:20ID: 24403712

Kris,

Thanks for your feedback.  

For starters I didn't realize the SD and SDHC formats were not compatible (as I realized when troubleshooting).  Sounds like I can't upgrade the built-in multicard reader via firmware or drivers to be able to read SDHC cards (if I knew more about the differences between SD and SDHC this would probably have been obvious).

I'm concluding from your comment that as long as I'm not writing to the SD/SDHC card, I can yank it out (nicely) and not risk any physical damage to the memory card itself.  Worse case it sounds like I'd just have to reformat the card.

To clarify my last question, is there a way to re-enable a drive after it's been 'ejected' without having to reboot the computer?

 

by: KrisTheComputerGuyPosted on 2009-05-16 at 12:58:48ID: 24403740

After ejection, the drive letter should re-appear if a card is removed and any card is reinserted. You can try right clicking the drive letter in My Computer and selecting eject instead of using the remove hardware icon. Or use the remove hardware icon if you were doing it via My Computer. You may have different results with these two options for ejecting.

 

by: KrisTheComputerGuyPosted on 2009-05-16 at 12:59:28ID: 24403743

By remove hardware, i mean the eject hardware that appears next to the clock in the taskbar.

 

by: qengPosted on 2009-05-16 at 13:26:53ID: 31571570

Thanks again.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...