This is a remote printer that I have no physical access, only remotely thru the print server (Windows Server 2003). Users get red light on the printer and need to go to the printer to press the button to confirm to print from Tray 1 and not from the manual feeder. However I think it only happens when they print from one application called, eCopy, it's PDF redacting software.
Main Topics
Browse All Topics





by: joedPosted on 2009-06-12 at 14:23:01ID: 24616292
What is the message?
It could be that you are selecting a size and type of paper that is not installed in one of the other trays. Open the other trays and make sure the guides are set correct. Make sure the blue lever on the trays is not set to 'custom. It should be 'standard'.
Print a config page and verify the paper tray settings.
Check the printer setup and make that manual feed has not been selected as the default.