I have a Windows XP Desktop. I'm running Trend Micro. I got a virus and cleaned it with the Trend Micro software. Now I'm unable to see any printers. Can't add either. When I check the spooler service it won't start and says the dependency service does not exist or has been marked for deletion. I've checked the RPC (the service listed in the Print Spool dependencies.) and its running. I've also performed a system restore to before when the machine worked fine. Not sure where to go from here.
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Some times problems can not be solved from system restore i suggest you to try to repairl the windows xp, boot from the winxp cdrom and when it ask to repair the already installed os then choose repair option. after doing it you will find all your previous installed programs as it is and then you can reinstall the printer drivers and check if it works or not.
Here's a KB on that error:
http://support.microsoft.c
Remove all Print Spooler service dependencies other than the Remote Procedure Call service.
* Click Start, Run and enter sc config spooler depend= RPCSS (there must be a space after "=" but not before it.)
By removing the other dependencies the Print Spooler service should be able to run, but the printer functionality may be affected, and it may be necessary to reinstall the printer drivers.
Don't forget to go back to services.msc \ right-click Print Spooler, and then click Properties.
make sure that the startup type is set to Automatic. If it is not, click Automatic in the Startup type list, and then click Apply.
4.
Under Service status, click Start.
5.
Click OK to close the Print Spooler Properties dialog box
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by: WiReDNeTPosted on 2009-07-15 at 11:48:48ID: 24862721
If you restarted the computer, and it still will not startup, then you might have to do a repair install to put back whatever files were corrupted by the virus.
One thing you can try before doing this, but it invloves having to have to reinstall all your printers including any Adobe Writer drivers etc.
Go into the
C:\WINDOWS\system32\spool\
folder and cut and paste everything in here to another temp folder.
Restart your computer, and see if the spooler service will startup after this.