Have an oddball situation here that started a couple weeks back out of the blue that I'd like some ideas on because I'm at a loss. Keep in mind that I'm not an AS400 person I'm a Windows guy so please bare with me. We have 5 IBM InfoPrint 1572 printers that are used by alot of people in our office for printing from the AS400 and from Windows XP. About 2 weeks ago I suddenly started getting complaints about all of them at random times that nobody could print to them. When I go to look at the printer it is stuck in a PRINTING status on the screen. If you try and print anything to them while they are stuck like this you also see in the print queue that they are stuck in PRINTING status. The only way to get them to start working again is to power them off and back on and sometimes the device has to be started back up in the AS400.
I have made no changes to the way our printing works around here to make this start happening a couple weeks ago so I'm very confused as to what's causing this. The only thing I did do that same week that actually I started receiving these complaints was I upgraded a few of our ESX hosts CPU and RAM and our print servers do run on those hosts but I don't feel that would cause anything like this. We also have 6 or so HP printers of varying models and some Lexmarks and none of them are having this issue. I have a feeling that this issue is stemming from the AS400 to be honest because also what our AS400 group tells me is that what they are seeing the past couple of weeks in the AS400 are these types of messages:
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Message: Connection with device P3 is being retried
Cause: A session cannot be established with the device at RMTLOCNAME 172.16.0.34, using port 9600. The error code is 15. This indicates one of the following conditions:
15: The activation timer (ACTTMR) value configured for the device expired before the device was available.
22: The device did not respond to a connection request.
20-39: A recoverable communications failure occurred.
Recovery: The connection is being retried automatically. To change the number of retries performed by PSF, you use a PSF configuration object (CRTPSFCFG or CHGPSFCFG) which must be specified in printer device description P3 using parameter USRDFNOBJ.
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Sometimes the error code is 15, sometimes it's 22, and sometimes it's 35 it's just so random and it's happening on all 5 of the 1572 printers. We have a couple InfoPrint PS40's that also people print to from the 400 and this is NOT happening to them. This is a daily occurence and it's driving me mad, I'm tired of having to walk back downstairs to reset them, I'm about to toss them out the door.
One of our AS400 guys has been assigned to the issue on it and has been working with IBM but so far no progress so I'm asking for help from you guys as you always seem to come through for me. Basically at this point what IBM has said is they feel it's a network issue but I don't believe it is because I'm not seeing them drop off the network throughout the day and again it seems to stem from the AS400 as those are the ones that always contact me first stating they are having trouble, and becuase of the errors in the 400. Also IBM had us update the firmware to the latest version on all of them which we did last week and still didn't fix it.
Anybody ever see anything like this before and have any input as to what could be causing this or how to fix?
