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6.8

Installing HP Printer software causes General Protection FAult in print artist ONLY

Asked by dgrrr in Printers, Windows XP Operating System

On windows XP sp2, someone is using print artist 4.5 for years. When he installs the software for a HP Officejet 6500 e709 series all in one, then print artist gives this error:

application error - prtartst caused a general protection fault in module prtartst.exe at 000b:4a42

I already tried the fixes at
http://forum.printartist.com/webx?127@108.HCvkaHqvcy8.4@.bebc200
including deleting cashres.csh and pawin.exe and rebuilding the cashe.

this page:
says use mkcompat.exe
but that's in win98 not XP

I tried uninstalling print artist and reinstalling. The only problem still happened. When I uninstalled the above HP software, the problem went away. When I reinstalled the hp software it regurned.

I tried running print artist in compatibility modes for w95, w98 and 2000, no help.

Any ideas what to try next? Poor guy is spending 2x the cost of the printer just to get it to work!

Get your answer NOW

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Installing HP Printer software causes General Protection FAult in print artist ONLY

Asked by dgrrr in Printers, Windows XP Operating System

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