Question

Xerox Printer driver Error

Asked by: FloydTheDuck

I have a user with a xerox printer using driver "Xerox Global Print Driver PCL6". One day, without any changes being made to her computer or to the printer or printer server, she began getting the following error message when trying to print.

An unexpected error occured in the print driver.
Close the current driver window and retry the operation.

If she clicks Ok or Cancel, the error message pops back up several times. Also, after trying to print, the printer will printer nearly 100 pages of "code" as she describes it... I'm assuming it's just a bunch of symbols, not any kind of text.
Other users can still print to the printer. The printer is hosted on Server 2003 Std. Ed SP2. The user is using XP SP3 (as well as the users who can print to it).

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Asked On
2009-08-26 at 12:03:45ID24684304
Tags

Xerox Printer Driver Error

Topic

Printers

Participating Experts
3
Points
500
Comments
6

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Answers

 

by: jake_0011Posted on 2009-08-26 at 12:14:28ID: 25191150

Does this happen for any document of just certain types?

If the printer has PostScript I would install that over the

 

by: FloydTheDuckPosted on 2009-08-26 at 12:16:34ID: 25191168

It happens for any document, even printing test pages.
I can try the PostScript, but I'm confused why it would work with PCL for other users, if that would be the case?

 

by: jake_0011Posted on 2009-08-26 at 12:39:54ID: 25191409

I've been printing mainly on plotters (HP DesignJets) and ever since the PostScript drivers have been available I've always had good luck.  No so with the PCL.  You may want to see if she has changed any of the default settings, or compare her's with one that is working properly.

 

by: FloydTheDuckPosted on 2009-08-26 at 13:00:03ID: 25191606

Since this printer is hosted on a server, all settings would be the same, wouldn't they? If there are individual user settings, I don't know where they'd be. The only settings I've seen would be the printer settings on the server hosting the printer.

 

by: hdhondtPosted on 2009-08-26 at 16:29:56ID: 25193329

Xerox printers (you don't mention the model) usually prefer PostScript drivers. You can either use the standard driver supplied with the printer, or PostScript Global Driver.

 

by: ganjagadgetPosted on 2009-08-30 at 01:44:39ID: 25216812

This is a typical corrupted printer driver. On her local machine, go to printers and faxes. Delete the print "queue". Next go to File> Server Properties> Drivers tab. Remove the "Xerox Global Printer Driver"  You may get a error that it is still in use. If that occurs, go to a command prompt and run "net stopspooler" then run "net startspooler" and try again, this can also be done through "services". If the corruption is something related to bi-directional printing you may need to restart and try again.  

20120131-EE-VQP-002

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