Question

Exception code 0xc0000005 network printer

Asked by: STEI_Helpdesk

I am trying to install a Konica Minolta Fiery printer from a print server to a local laptop on the network running Windows XP SP3. The printer drivers will download and install, but when I try to go to adjust the printer properties, I get an error (see code below). I have searched on the Internet and have not found a solution. The printer is currently working on several other desktops and laptops added the same way.

C:\windows\explorer.exe
Function address 0x690bbe2f caused a protection fault. Exception code 0xc0000005
Some or all property pages may not be displayed.

                                  
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Asked On
2009-08-31 at 07:28:42ID24694833
Topics

Printers

,

Peripherals

Participating Experts
1
Points
500
Comments
1

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Answers

 

by: hdhondtPosted on 2009-08-31 at 16:36:51ID: 25227468

Have a look at these links:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1251761284977+28353475&threadId=1211610

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_23496873.html

To completely remove the driver, go to Printers & Faxes. First delete the printer. Then, from the File menu, click the Drivers tab and remove all instances of the printer from the list. Then reinstall, either from the CD or from a freshly downloaded driver.

Also, make sure the printer driver is installed by a user with admin priviliges.

20120131-EE-VQP-002

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