Printers Question

CANNOT SCAN FILES TO EMAIL

I have a Sharp MX-3500N MFP and trying to configure scanning to email. Network address, DNS, and email servers have been added, but MFP returns the following message."Communication with the selected server was lost while sending image. Consult your network administrator."

When I access the control panel in the web browser, all settings test fine. I suspect that there may be a default user name/password I need to include, but not sure. Any assistance is appreciated.

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