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It sounds like Administrators can scan? &nbsp;If so can users scan? &nbsp;If no, probably a permission issue.
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It sounds like Administrators can scan?  If so can users scan?  If no, probably a permission issue.

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I will try this and reply back.
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I've requested that this question be closed as follows:<br />
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Accepted answer: 500 points for wyliecoyoteuk's comment <a href="https://www.experts-exchange.com/questions/28033795/Scan-to-email-fails-after-server-replace.html?anchorAnswerId=38906590#a38906590" rel="ugc">#a38906590</a><br />
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for the following reason:<br />
<br />
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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I've requested that this question be closed as follows:

Accepted answer: 500 points for wyliecoyoteuk's comment #a38906590 [https://www.experts-exchange.com/questions/28033795/Scan-to-email-fails-after-server-replace.html?anchorAnswerId=38906590#a38906590]

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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I ended up having to change the DNS address in the Ricoh administrator panel to make this work
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I ended up having to change the DNS address in the Ricoh administrator panel to make this work

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We replace our existing 2003 server with a new 2008 server and decommissioned the old server on Tuesday. &nbsp; The next day there were a couple of glitches but all have been resolved except for the Ricoh Afficio MP C5502a can no longer connect to the Google mail server to scan to email. &nbsp; After working with Ricoh's support to no avail I am about to give up and have the administrators scan only to the new server and email from there.<br />
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What have I missed? &nbsp;There are no references to the old server in any of the configuration parameters.
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We replace our existing 2003 server with a new 2008 server and decommissioned the old server on Tuesday.   The next day there were a couple of glitches but all have been resolved except for the Ricoh Afficio MP C5502a can no longer connect to the Google mail server to scan to email.   After working with Ricoh's support to no avail I am about to give up and have the administrators scan only to the new server and email from there.

What have I missed?  There are no references to the old server in any of the configuration parameters.

Scan to email fails after server replace

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.