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tomfontanillaFlag for United States of America

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LDAP verification failed for the following reason(s): The LDAP server or the connection has failed..

Hello Experts,

Our HP Laserjet color 9500 printer/scanner keep getting an error message after we change the password login. Error below. Please help

Digital Send LDAP Server Error

Control Panel Reads : LDAP Server is not responding.  

LDAP verification failed for the following reason(s): The LDAP server or the connection has failed..
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RobSampson
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Theres a document on how to configure LDAP for a Laserjet 9500. Follow the screens and make sure you have your information correct.
http://cbe.lvs1.com/Training/9050_c00484095.pdf
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ASKER

I tried this, but no luck. Under the search STEPS, as soon as i click on run, i get this error message.

-----------
***Searching...
ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*)", attrList,  0, &msg)
Error: Search: Filter Error. <87>
Server error: <empty>
Error<94>: ldap_parse_result failed: No result present in message
Server error: <empty>
Getting 0 entries:



Please advise.
That filter appears to be missing a closing bracket that should be after the t*)
I think it should read
ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*))", attrList,  0, &msg)

If you can somehow change that, it should work. I don't use any 9500 printers, but hopefully you can change it on the printer config web page or the control panel.
I will try this tonight.
I am still getting the same error message.

***Searching...
ldap_search_s(ld, "CN=Configuration,DC=DOMAIN,DC=com", 2, "ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*))", attrList,  0, &msg)", attrList,  0, &msg)
Error: Search: Operations Error. <1>
Server error: 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1
Error 0x4DC The operation being requested was not performed because the user has not been authenticated.
Result <1>: 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1
Getting 0 entries:
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RobSampson
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