Advertisement

07.18.2008 at 01:09PM PDT, ID: 23578105
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

9.1

Printing Preferences do not stay saved

Asked by stahlsIT05 in Microsoft Operating Systems, Operating Systems Miscellaneous, Printers

Tags: , ,

I am supporting two users that are in the same department whose printing preferences will not stay saved even when restored to the default.  
When a user wants to print a normal 8 ½ by 11 page from a Dell laser printer they have to go into the printing preferences and choose the option under paper tray, and set paper tray to Auto.  Everything will work fine for that one print job.
However, when the same user on the same PC then prints something to a Cannon multifunction machine and then returns to the Dell printing preferences the paper tray setting is always changed back to   MPF Envelope.  The Dell printer preferences always revert back to the MPF Envelope paper tray settings.  This is happening on two computers on the same network.  
I logged in to the print server, selected the Dell printer in question, and ensured the printing preferences were set correctly on the server end.
The Dell printer is a model 5100cn, and the Cannon is a ImageRunner 330s. Both PC's are running XP Pro sp2.

Any help would be greatly appreciated.
Start Free Trial
[+][-]07.18.2008 at 01:15PM PDT, ID: 22039415

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]07.18.2008 at 06:08PM PDT, ID: 22041001

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]07.20.2008 at 09:15AM PDT, ID: 22046127

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Microsoft Operating Systems, Operating Systems Miscellaneous, Printers
Tags: Dell Laser Print, Dell and Cannon Laser Printer, Printing Preferences do not stay saved
Sign Up Now!
Solution Provided By: sbafna74
Participating Experts: 3
Solution Grade: A
 
 
 
Loading Advertisement...
20080716-EE-VQP-32 / EE_QW_2_20070628