Canon ImageRUNNER 3570 not printing

also, along with NG i am getting end code 853

is your printer on a print server??

no it is not on a print server

if it is an pc  try this one
From command prompt type

net use LPT1: \\COMPUTERNAME\ SHARENAME

and select as a printer port lpt1.

I assume you are using a Standard TCP/IP port on the PC. Go to "Configure Port" under the Ports tab in printer Properties. Check that the port is set to "Raw".

It is also possible that printing has been disabled on the machine itself. Type its IP address into your internet browser, and see if you can enable it - you may need passwords to change its settings though.

it is set to RAW output already.  I went to the config page but there does not seem to be any option for printing nor any place to enter a password to enter advanced options

when i say option for printing i mean option to enable it. it seems to already be enabled.

I have always found it hard to get information on Canon. Unfortunately I have no idea what "response code NG" means, nor have I been able to find it on the web, or on Canon's website.

i am having this same error on a Canon ir3025.
i can see the print job actaully hit the printer by browing to the IE page for the IP address, but nothing physically comes out.
allother fuinctions such as fax and scan are working.
we re you able to get this resolved?

Unfortunately I still haven't come up with any answers, and I too can see the print job hit the printer but nothing comes out.

If you do come up with anything please post it here.

Thanks

Once the license file was added by the bendor, i went fomr no print to printing:
5034      OK
http://24.30.211.132/files/co...      E002783            07/03/2007 09:49:28      07/03/2007 09:49:44      1      1      1 x 1      OK
5033      OK
Microsoft Word - Whiteboard Sess      E002783            07/02/2007 18:12:43      07/02/2007 18:12:52      1      1      1 x 1      OK
5032      OK
Microsoft Word - Whiteboard Sess      E002783            07/02/2007 18:11:39      07/02/2007 18:11:51      1      1      1 x 1      OK
5031      OK
Microsoft Word - Whiteboard Sess      E002783            07/02/2007 18:11:38      07/02/2007 18:11:48      1      1      1 x 1      OK
5030      NG
Microsoft Word - Whiteboard Sess      E002783            07/02/2007 18:07:05      07/02/2007 18:07:05      0      0      0 x 0      #853
5029      NG
Test Page      E002080            07/02/2007 17:13:41      07/02/2007 17:13:41      0      0      0 x 0      #853
5028      NG
Test Page      E002096            07/02/2007 15:54:43      07/02/2007 15:54:43      0      0      0 x 0      #853
5027      NG
Test Page      E002096            07/02/2007 15:28:54      07/02/2007 15:28:55      0      0      0 x 0      #853

darn so now I just need the license file...

If you use the Canon UFRII Printer driver then it will work for most windows printing issues.  If you need to use the PCL5/6  or PS drivers then you will need the additional licenses for the copier/multifunction device.  Cost is around $500.00 list for each additional driver option.  The UFRII Driver is available from Canon's website or from the CD that shipped with the device.

thanks for the info... I will try the UFRII driver

wbhinson:  driver does not work.  

I've worked with two Canon Image Runner's and indeed there is some magic switch that only the dealer can throw, and at great cost I might add.

Once you assign the IP, you can browse and do pretty much anything over the LAN, EXCEPT print.  What a nuisance.  And of course, Canon has no info on it's public site telling you this.  So the dealer can take you to the cleaners.

Just fixed this problem on a Canon 3570. We used to have department ID management set up under printer options on the server. I was moving the printers to a new server and when I installed the driver this time around I turned it off in the security options.
So any print jobs were going to the copier as unknown ID (which was what we now wanted) but in the photocopier admin settings it had Department ID management set to on and it was therefore not printing jobs without ID. Turned the department ID management off and the printing is now working.

UFRII driver solved this endcode 853 issue for me.

UFRII worked for me.  wbhinson is the man!

UFRII Worked for me too. Great job
People just download the UFRII Driver and you will be ok. I just installed to  2008 Enterprise Server 64Bit R2

Similar issue here with our C5030.  We had 8 installed, but only one ended up with these errors.  I have our Canon System Engineer coming back out to activate the proper license (we purchased the Post Script functionality with these units).