Question

MP Navigator EX giving error code 259.

Asked by: JKMS

Hi,

I have an issue with a Canon 5600F scanner on an XP machine, running in a windows 2003 server environment. The scanner is working perfectly, with the latest drivers downloaded from the Canon website. However when scanning with the MP Navigator EX utility, and not the windows scanner wizard, it gives an error message of "Code 259".

I have tried removing the software, reinstalling the driver, updated to the latest versions, I just cant get around this issue.

Hoping someone could shed some insight :)

Thanks.

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Asked On
2009-02-22 at 01:45:14ID24165915
Tags

scanner

,

xp

,

navigator ex

Topics

Peripherals

,

Computer Scanners

Participating Experts
3
Points
500
Comments
5

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Answers

 

by: jhulsPosted on 2009-02-22 at 18:09:54ID: 23707754

 

by: JKMSPosted on 2009-02-22 at 19:54:38ID: 23708090

Thanks very much for the link.
I have now lodged a support request with Canon as suggested.
I will advise of the outcome as it becomes known.
If anyone else has encountered this problem, any other advice would be appreciated in the meantime.

 

by: JKMSPosted on 2009-02-22 at 20:50:36ID: 31549736

Thanks for the heads up o this, it is really appreciated.
The cause was that the folder where temp files were being stored did not have permission for everyone to write. The error code refered to this but was not evident without consulting the support site.

Thanks again.

 

by: 8r0k3n71nXPosted on 2009-02-23 at 10:52:19ID: 23714447

Start --> All Programs --> Canon Utilities --> MP Navigator EX -->  Once opened, Click Preferences --> Change the store of temp files to a folder on the local C:\.




Fixed our issues with... MP470 & Canon LiDE 90.

 

by: BornSlackerPosted on 2009-03-23 at 02:48:56ID: 23955875

Just to confirm - had exactly the same problem with a LiDE 100.

Repointed the location of temp folder to the local HDD rather than the default temp network share. Worked a treat!

20120131-EE-VQP-002

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