Question

Scan Fax to Network Share on Toshiba e studio 282

Asked by: DennisDavis

I have a toshiba estudio 282 mfc.  We are trying to configure it so it converts an incoming fax to a pdf and dumps it to a network share and sends an email notification to our administrative assistant.  I have the scanners SMB settings configured in a workgroup and i am specifying a domain username and password in the format of domain\username in the "Save as File" settings.  I have also specified the UNC path in the "save as file" settings.  I am using an IP address in the UNC to eliminate name resolution issues but when the fax comes in I can see in the log the "failed to connect to network destination.  Check destination path" message.  I have confirmed this path to be valid by accessing it from the run box as well as mapping a drive to it through the command prompt.  I am using a domain admin account for testing and I'm still not able to access the path.  Does anyone have any suggestions to get this working?  Thanks in advance.

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Asked On
2009-10-26 at 16:16:51ID24845617
Tags

scan

,

fax

,

toshiba

,

network

Topics

Peripherals

,

Computer Scanners

,

Windows Server 2008

Participating Experts
2
Points
500
Comments
5

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Answers

 

by: rh5757Posted on 2009-10-26 at 18:32:39ID: 25668553

What is the full path you are trying to use?  Some programs do not parse spaces properly, and you might have to enclose some or all of the path in quotation marks (or some other formatting code) to make it parse correctly.

 

by: rh5757Posted on 2009-10-26 at 18:35:13ID: 25668559

Try testing it by recreating the full path locally and temporarily set teh scanner to save teh pdf there (to avoid rights issues) and see if the parsing works the way you have it currently.

 

by: DennisDavisPosted on 2009-10-26 at 20:04:24ID: 25668852

i changed the path to specifically remove any spaces.  The path is \\sbs01\companydata\faxes.  Not sure what you mean by recreating the path locally?  I have this set as remote2 and the default network location is set to remote2.  

 

by: rh5757Posted on 2009-10-26 at 20:17:07ID: 25668895

What I meant was create a local path c:\companydata\faxes, and tell it to save the fax there (i.e. \\workstationname\companydata\faxes) to see if it was a syntax error or a rights error.

 

by: wyliecoyoteukPosted on 2009-10-27 at 02:44:39ID: 25670515

Can the MFD scan to folder at all?
If not, it could be this:


 
This issue is caused by the default security policy on Windows Server 2003 Domain Controllers
By default, the Windows Server 2003 Domain Controllers require SMB packet and secure channel signing
The  products do not currently support SMB packet and secure channel signing
 
You need to Disable SMB packet and secure channel signing enforcement
 
to do
 
To disable SMB packet and secure channel signing enforcement on Windows Server 2003based domain controllers
 
1. From Administrative Tools open Domain Controller Security Policy
2. Smile
3. Select \Security Settings\Local Policies\Security Options folder.
4. In the details pane, double-click Microsoft network server: Digitally sign communications (always), and then click Disabled to prevent SMB packet signing  
from being required.
5. Click OK.
6. In the details pane, double-click Domain member: Digitally encrypt or sign secure channel data (always), and then click Disabled to prevent secure channel  
signing from being required.
7. Click OK.
 
To apply the Group Policy change immediately, either restart the domain controller, or type gpupdate at a command line, and then press ENTER.

20120131-EE-VQP-002

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