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Snip3r6659

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Ricoh Aficio Prints @PJL Page with each Print

Hello,
Recently out of the blue,  my Ricoh MP C6502 started printing an additional page with every print job containing a bunch of useless @PJL Information.  in addition I started running into issues with users selecting a color print and getting black and white.  or other issues selecting options that don't translate to the printer.  such as staple or punch.  I do not know what caused it or why it happens.  Interestingly enough I have a second 6502 in the building running the same driver and same firmware which does not do this!

All of my printers are network printers hosted on a 2008r2 server

I have tried:
* Updating the driver to the latest PCL5c Driver
* Updating Printer Firmware
* Deleting and recreating the printer from scratch
* Deleting all unused un associated print drivers
* Printing directly to the machine with a USB cable

Aside from throwing it out the window... I am fresh out of ideas!  Ricoh support has been here twice and they are struggling to find an answer!
Avatar of Karl Heinz Kremer
Karl Heinz Kremer
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You may have to resort to throwing it out the window :)

If Ricoh's support cannot resolve this issue, I would assume that this is not a problem that is easy to fix.

Here is what's happening (keep in mind that I am diagnosing this from a distance without access to your equipment).

When your printer is printing the PJL (Printer Job Language) commands, it is not processing them. This is the reason why you are not getting the settings that you've selected in the driver to be applied by the printer. Your printer somehow got into a mode where it is no longer looking for PJL commands and is treating them as part of the job.

Look at the printer configuration on the printer and see if you can find a way to change the default emulation.

Have you tried to use PCL6 to print to this printer?
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Snip3r6659

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I take lucky any day :)

What probably happened is the following: The printer expects only ASCII characters in this field, so because you had Unicode characters in that field, the printer "got confused" - and it just decided to not even deal with the PJL code. You may want to report this to Ricoh and file a bug report about this. Even though you are not planning on doing this again, Ricoh should fix their software, and either not accept any non-ASCII characters in this field, or it should be able to process all characters that you are allowed to type in this field.
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Snip3r6659

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I did post a bug report with Ricoh actually!

Mostly because I do not use this field and have no clue how anything got populated in it!
I solved the problem...