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09.15.2000 at 06:32PM PDT, ID: 11293117
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6.8

CANNOT FIND SCANNER HP 6300C

Asked by fernan1 in Computer Scanners by HP

Tags: , , , ,

Well I'm posting the same question again.  Basically, the problem is:

HP Scanner 6300C worked previously.  In the past three weeks, it ceased working:

a. lamp does not turn on anymore when
    lifted.
b. under DEVICE MANAGER cannot find
    any reference to scanner.  IMAGING
    is not there.
c. under "Scanners and Cameras" in
    CONTROL PANEL, there are no    
    scanners listed.
d. when tried reinstalling software again,
    HP Software says "Scanner seems
    to be connected correctly"
e. tried Adding New Hardware, and  
    clicking on "Have Disk" to browse for
    scanner driver, no vendors are listed.
    cannot do anything else but cancel.

PLEASE HELP.  HP SUPPORT SAYS
NO WORK AROUND THIS PROBLEM.
THEY SAID THAT IT MIGHT BE AN OS PROBLEM.  I'm very desperate...

Thanks
FernanStart Free Trial
 
 
[+][-]09.16.2000 at 09:06PM PDT, ID: 4329592

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[+][-]09.16.2000 at 09:12PM PDT, ID: 4329600

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[+][-]09.17.2000 at 07:33AM PDT, ID: 4331642

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[+][-]09.25.2000 at 06:17AM PDT, ID: 4429754

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[+][-]10.03.2000 at 07:32PM PDT, ID: 4566346

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[+][-]10.13.2000 at 07:21AM PDT, ID: 4716260

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[+][-]10.13.2000 at 09:16PM PDT, ID: 4727024

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[+][-]10.13.2000 at 09:30PM PDT, ID: 4727099

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[+][-]10.13.2000 at 10:01PM PDT, ID: 4727244

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[+][-]10.14.2000 at 11:43AM PDT, ID: 4731801

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About this solution

Zone: Computer Scanners by HP
Tags: scanner, hp, find, 6300c, cannot
Sign Up Now!
Solution Provided By: jbrucejr
Participating Experts: 4
Solution Grade: A
 
 
[+][-]02.26.2001 at 06:39PM PST, ID: 5881766

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[+][-]06.02.2004 at 10:58AM PDT, ID: 11215027

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[+][-]06.06.2004 at 02:46AM PDT, ID: 11242856

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